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For Companies At a Glance
- Tasks: Provide top-notch customer service and promote products in a friendly environment.
- Company: Join a local, independent business in the banking and finance sector.
- Benefits: Enjoy bonuses, extra holiday for birthdays, free breakfast, and a health cash plan.
- Why this job: Great opportunity to develop skills in a supportive culture while making a real impact.
- Qualifications: Experience in customer service and good IT skills are essential; driving licence preferred.
- Other info: Flexible hours with occasional Saturday shifts paid at time and a half.
The predicted salary is between 16500 - 17000 £ per year.
Description
We have a new opportunity for an individual with excellent customer service and communication skills to join our client based in Chesterfield. You will be working for an independent and locally built business in the banking/finance sector.
Key Responsibilities include:
Person specification:
Salary, working hours and benefits
Customer Advisor (27 hours) employer: i4 Jobs
Contact Detail:
i4 Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (27 hours)
✨Tip Number 1
Familiarise yourself with the banking and finance sector, especially the products and services offered by our client. This knowledge will help you engage confidently with customers and demonstrate your understanding during the interview.
✨Tip Number 2
Practice your face-to-face communication skills. Consider role-playing scenarios where you provide customer service, as this will prepare you for the real interactions you'll have in the role.
✨Tip Number 3
Showcase your IT literacy by being familiar with common software used in customer service roles. If possible, brush up on any specific tools mentioned in the job description to demonstrate your readiness.
✨Tip Number 4
Highlight your flexibility and willingness to cover at other branches when necessary. Mentioning your driving licence and access to transport can set you apart as a candidate who is ready to go the extra mile.
We think you need these skills to ace Customer Advisor (27 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and communication skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in face-to-face and telephone customer service roles. Include specific examples of how you've provided exceptional service and any relevant administrative skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the company's needs, particularly in upselling and promoting products.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at i4 Jobs
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided exceptional service in previous roles. Highlight any situations where you went above and beyond for a customer.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your communication skills made a difference in resolving an issue.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their products and values will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Administrative Questions
As the job involves administrative tasks, be ready to discuss your IT skills and experience with processing accounts. Think of examples that demonstrate your attention to detail and organisational abilities.
