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- Tasks: Manage Motor Third Party Property Damage Claims from start to finish.
- Company: Join Crawford, a leading global claims management provider with 9,000 employees worldwide.
- Benefits: Enjoy an employee assistance programme and other fantastic perks in a supportive environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in claims management.
- Qualifications: Experience in claims or insurance is preferred; customer-focused individuals are encouraged to apply.
- Other info: A satisfactory DBS check is required; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally, with nearly 9,000 employees in over 70 countries. We provide industry-leading services across loss adjusting, surveying, subsidence, environmental, cyber risk, legal, and more.
As a member of our Crawford Specialty Team, you’ll handle a caseload of Motor Third Party Property Damage Claims from cradle to grave, including negotiating, settling quantum, and assessing legal liability. Reporting to the Highways & Utility Operations Manager, you’ll proactively process new instructions, managing them through the claims process efficiently. You’ll liaise with various parties, including claimants, local authorities, third parties, and emergency services when necessary.
During your investigation, you’ll gather all relevant details, take ownership of each claim, and contribute to productivity targets. You’ll support colleagues with effective planning of instructions and ensure compliance with licence limits, escalating concerns as needed.
- Maintain contact with all parties throughout each claim’s lifecycle
- Build relationships to develop trust through respect and prompt resolution
- Participate in project work, such as process improvements or system development, and propose your own ideas for enhancements
We’re seeking a talented claims professional who champions first-class customer service. Property or motor claims handling experience is preferred, but candidates from a claims or insurance background looking to expand their skills are also welcome.
You’ll also have/will be:
- Customer and client-focused
- Quality-oriented
- Team player
- Knowledge of FSA procedures and the TCF initiative
- Proactive in meeting KPIs and SLAs
- Reactive to daily workload demands
- Skilled in handling and coordinating complaints and compliments
- Target-driven
- Proficient with MS Office and willing to learn our claims software systems
Note: Due to the nature of the work, a satisfactory DBS check is required.
Crawford & Company actively supports Equal Opportunities, Diversity, and Inclusion. Apply today — we look forward to your application!
Claims Technician – UK employer: i4 Jobs
Contact Detail:
i4 Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician – UK
✨Tip Number 1
Familiarise yourself with the claims process, especially for Motor Third Party Property Damage Claims. Understanding the nuances of this area will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Crawford.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through social media or during networking events, showing that you prioritise client satisfaction can set you apart.
✨Tip Number 4
Research Crawford & Company’s values and recent projects. Being able to discuss how your personal values align with theirs during an interview can make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Claims Technician – UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Claims Technician position. Tailor your application to highlight relevant experience in claims handling, customer service, and teamwork.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in property or motor claims handling. If you have worked in a claims or insurance background, make sure to detail your achievements and how they relate to the role.
Showcase Your Skills: Mention specific skills that align with the job requirements, such as proficiency in MS Office, knowledge of FSA procedures, and your ability to meet KPIs and SLAs. Use examples to demonstrate how you've successfully applied these skills in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Claims Technician role. Discuss your passion for customer service and your proactive approach to problem-solving, as these qualities are essential for the position.
How to prepare for a job interview at i4 Jobs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Technician. Familiarise yourself with the claims process, especially regarding Motor Third Party Property Damage Claims, as this will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role emphasises first-class customer service, prepare examples from your past experiences where you successfully handled customer interactions. Highlight how you built relationships and resolved issues effectively.
✨Demonstrate Proactivity
Be ready to discuss how you've proactively managed workloads or improved processes in previous roles. This aligns with the company's focus on productivity and efficiency, showing that you're a good fit for their team.
✨Prepare for Technical Questions
Brush up on your knowledge of FSA procedures and the TCF initiative, as well as any relevant software systems. Being able to discuss these topics will demonstrate your readiness for the technical aspects of the job.
