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- Tasks: Lead Service Management projects, ensuring timely delivery and high-quality standards.
- Company: Join a dynamic consultancy focused on delivering value across defence and public sectors.
- Benefits: Enjoy competitive salary, hybrid working, private healthcare, and annual bonuses.
- Why this job: Shape strategic decisions and make a real impact for clients in diverse environments.
- Qualifications: Experience in Service Management, project delivery, and stakeholder engagement required.
- Other info: Opportunity for career growth and mentoring junior team members.
The predicted salary is between 45000 - 65000 £ per year.
£45,000-£65,000 / Yearly bonus + Hybrid Working: Depending on experience. This is a key position within our business; we are looking for the right individual to help support our Service Management capability across our i3works business.
We deliver measurable value for clients across defence, private and public sector environments. We have an extensive range of service capabilities and expertise provided by our best-in-class team which we are seeking to expand. We are looking for Service Management experts to deliver for our clients and help shape our capability offering across the i3Works business.
The work will be varied, stretching and you will have the chance to shape decisions that will have significant strategic influence on the business and our clients’ businesses. You will lead, guide and influence stakeholders and teams using effective communication, and utilisation of your discipline to the agreed delivery strategy. This is an outward-facing role requiring effective leadership and stakeholder engagement together with well-developed collaborative working practices.
Role Purpose
Leveraging your expertise in Service Management and broader delivery disciplines, you will be responsible for contributing to the success of our clients by delivering expert services, enabling strategic change, developing strong client relationships, and becoming their trusted advisor. You’ll work across client environments to identify opportunities for service improvement, transformation and operational readiness.
Our ideal candidate brings a strong foundation in Service Management, complemented by experience in project delivery, business change, and stakeholder engagement. Key areas of expertise include:
- Designing and implementing ITSM and SIAM frameworks and governance
- Supporting live service as well as service readiness activities, including stakeholder alignment and go-live planning
- Data analysis and MI reporting, ideally with tools such as PowerBI and Tableau
- Managing change processes (both ITIL and business change), ensuring smooth adoption and minimal disruption
- Proactive RAIDO management and risk mitigation strategies
- Familiarity with toolsets such as Jira Service Management, Remedy, and Agile delivery tools
Our consultants may be deployed across a variety of client engagements, from strategic service design and transition to operational delivery and change initiatives. We value adaptable professionals who can apply their Service Management expertise in diverse contexts.
Key Responsibilities
Delivery
- Lead on Service Management client projects, ensuring they are delivered on time, within scope, and to the highest quality standards.
- Lead or support change activities, ensuring stakeholder alignment and readiness for go-live.
- Apply project management principles to coordinate delivery milestones, manage dependencies, and drive progress.
- Provide ITSM and SIAM guidance to ensure the design and delivery of effective solutions that align with client needs.
- Manage ITSM and SIAM governance in line with ITIL and other appropriate frameworks, ensuring compliance and operational excellence.
- Work collaboratively with clients and internal teams to ensure alignment and mutual understanding of project goals.
- Provide regular updates and progress reports to clients, maintaining transparency and trust.
Client Relationships and Business Development
- Develop and maintain strong, trusting relationships with clients by understanding their needs and delivering tailored Service Management solutions.
- Promote i3Works' Service Management and wider capabilities during client engagements, demonstrating thought leadership and expertise.
- Seek out and take the lead on initiatives that drive business improvements and operational efficiency.
- Manage and extend professional networks across client and partner organisations to bring tangible benefit to the company.
Internal Workstreams
- Actively contribute to internal projects that enhance delivery and operational performance.
- Support the development of junior team members through coaching, mentoring, and structured guidance.
- Identify personal learning opportunities and share knowledge to foster team growth and capability.
Ideal candidates will be able to demonstrate their expert knowledge and practical experience of delivery in marketing the organisation’s capabilities when required, including business development activities.
Experience and Qualifications
- Ability to hold or currently holding SC/DV clearance.
- Previous consultancy experience in a similar role, ideally within Defence or Public Sector contexts.
- Experience in Service Management governance and familiarity with SIAM environments.
- Change management experience, including ITIL change processes and business change adoption.
- Specialist knowledge within one or more area of Service Management, with developing expertise across multiple ITSM and SIAM disciplines.
- ITIL Foundation Level qualified, with demonstrable experience applying ITSM and SIAM principles in live environments.
Role Location
Our consultants are expected to work in a hybrid environment, in accordance with our clients. We require our people to be within an easily commutable distance of our Bristol office and to be able to co-locate at our client locations, which are typically 50 miles of Bristol or along the M4 corridor. New clients are always coming on board, and we require our consultants to be able to work flexibly and wherever this work requires.
Our Core Values & Behaviours
Our core values, Purposeful, Dynamic & Supportive, stand us apart from our competition, are the central, driving force to i3Works’ culture and are expressed through our associated behaviours:
- Purposeful
- Professionally Responsible - Builds and delivers professionalism to bring value to the organisation, stakeholders and peers.
- Driven to Deliver - Demonstrates determination, resourcefulness, and purpose to deliver the best results for and behalf of i3Works.
- Critical Thinker - Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions.
- Curious - Is future-focused, inquisitive, and open-minded; seeks out evolving and innovative ways to add value to the organization.
- Skilled Influencer - Demonstrates the ability to influence to gain the necessary commitment and support from diverse stakeholders in pursuit of organisation value.
- Collaborative - Works effectively and inclusively with a range of people, both within and outside of the organisation.
- Role Model - Consistently leads by example. Acts impartially and independently, balancing personal and organisation parameters.
Benefits at i3Works:
- Private healthcare/medical cover & Group life insurance
- Annual bonus scheme (dependent on personal and company performance)
- 25 days holiday plus
Senior Consultant - Service Management in West Bromwich employer: i3Works Ltd
Contact Detail:
i3Works Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant - Service Management in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Highlight your Service Management expertise and any relevant projects you've led. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Consultant - Service Management in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Consultant role. Highlight your experience in Service Management and how it aligns with our needs at i3Works. We want to see how you can bring value to our team!
Showcase Your Expertise: Don’t hold back on showcasing your skills! Whether it's ITIL, SIAM, or project management, let us know how you've applied these in real-world scenarios. We love seeing practical examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team at i3Works!
How to prepare for a job interview at i3Works Ltd
✨Know Your Service Management Inside Out
Make sure you brush up on your knowledge of ITSM and SIAM frameworks. Be ready to discuss how you've implemented these in past roles, as well as any challenges you've faced and how you overcame them. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous projects. Highlight your communication strategies and how you ensured alignment and readiness for go-live. This is crucial for the role, so make it a key part of your discussion.
✨Demonstrate Your Change Management Expertise
Be ready to talk about your experience with change management processes, especially within ITIL frameworks. Share specific instances where you've managed change effectively, ensuring minimal disruption and smooth adoption. This will illustrate your capability to handle the dynamic nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service management capabilities and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to demonstrate your critical thinking skills!
