At a Glance
- Tasks: Lead and deliver Service Management projects, ensuring quality and timely execution.
- Company: i3Works Ltd is a dynamic consultancy delivering value across defence and public sectors.
- Benefits: Enjoy hybrid working, private healthcare, annual bonuses, and generous holiday allowances.
- Other info: Join a diverse team committed to professional growth and community impact.
- Why this job: Shape strategic decisions and build strong client relationships in a supportive environment.
- Qualifications: Experience in Service Management and project delivery; ITIL Foundation Level qualified preferred.
The predicted salary is between 36000 - 52000 £ per year.
Join to apply for the Consultant / Senior Consultant Service Management role at i3Works Ltd
3 days ago Be among the first 25 applicants
Join to apply for the Consultant / Senior Consultant Service Management role at i3Works Ltd
Get AI-powered advice on this job and more exclusive features.
£45,000-£65,000 / Yearly bonus + Hybrid Working: Depending on experience. This is a key position within our business; we are looking for the right individual to help support our Service Management capability across our i3works business.
Overview
We deliver measurable value for clients across defence, private and public sector environments. We have an extensive range of service capabilities and expertise provided by our best-in-class team which we are seeking to expand. We are looking for Service Management experts to deliver for our clients and help shape our capability offering across the i3Works business.
The work will be varied, stretching and you will have the chance to shape decisions that will have significant strategic influence on the business and our clients businesses. You will lead, guide and influence stakeholders and teams using effective communication, and utilisation of your discipline to the agreed delivery strategy. This is an outward-facing role requiring effective leadership and stakeholder engagement together with well-developed collaborative working practices.
Role Purpose
Leveraging your expertise in Service Management and broader delivery disciplines, you will be responsible for contributing to the success of our clients by delivering expert services, enabling strategic change, developing strong client relationships, and becoming their trusted advisor. Youll work across client environments to identify opportunities for service improvement, transformation and operational readiness.
Our Ideal Candidate Brings a Strong Foundation In Service Management, Complemented By Experience In Project Delivery, Business Change, And Stakeholder Engagement. Key Areas Of Expertise Include
- Designing and implementing ITSM and SIAM frameworks and governance
- Supporting live service as well as service readiness activities, including stakeholder alignment and go-live planning
- Data analysis and MI reporting, ideally with tools such as PowerBI and Tableau
- Managing change processes (both ITIL and business change), ensuring smooth adoption and minimal disruption
- Proactive RAIDO management and risk mitigation strategies
- Familiarity with toolsets such as Jira Service Management, Remedy, and Agile delivery tools
Key Responsibilities
Delivery
- Lead on Service Management client projects, ensuring they are delivered on time, within scope, and to the highest quality standards.
- Lead or support change activities, ensuring stakeholder alignment and readiness for go-live.
- Apply project management principles to coordinate delivery milestones, manage dependencies, and drive progress
- Provide ITSM and SIAM guidance to ensure the design and delivery of effective solutions that align with client needs.
- Manage ITSM and SIAM governance in line with ITIL and other appropriate frameworks, ensuring compliance and operational excellence.
- Work collaboratively with clients and internal teams to ensure alignment and mutual understanding of project goals.
- Provide regular updates and progress reports to clients, maintaining transparency and trust.
- Develop and maintain strong, trusting relationships with clients by understanding their needs and delivering tailored Service Management solutions.
- Promote i3Works\' Service Management and wider capabilities during client engagements, demonstrating thought leadership and expertise.
- Seek out and take the lead on initiatives that drive business improvements and operational efficiency.
- Manage and extend professional networks across client and partner organisations to bring tangible benefit to the company.
- Actively contribute to internal projects that enhance delivery and operational performance
- Support the development of junior team members through coaching, mentoring, and structured guidance.
- Identify personal learning opportunities and share knowledge to foster team growth and capability.
Experience And Qualifications
- Ability to hold or currently holding SC/DV clearance.
- Previous consultancy experience in a similar role, ideally within Defence or Public Sector contexts.
- Experience in Service Management governance and familiarity with SIAM environments.
- Change management experience, including ITIL change processes and business change adoption.
- Specialist knowledge within one or more area of Service Management, with developing expertise across multiple ITSM and SIAM disciplines.
- ITIL Foundation Level qualified, with demonstrable experience applying ITSM and SIAM principles in live environments.
Our consultants are expected to work in a hybrid environment, in accordance with our clients. We require our people to be within an easily commutable distance of our Bristol office and to be able to co-locate at our client locations, which are typically 50 miles of Bristol or along the M4 corridor. New clients are always coming on board, and we require our consultants to be able to work flexibly and wherever this work requires.
Our Core Values & Behaviours
Our Core Values, Purposeful, Dynamic & Supportive, Stand Us Apart From Our Competition, Are The Central, Driving Force To I3Works Culture And Are Expressed Through Our Associated Behaviours
Purposeful
- Professionally Responsible - Builds and delivers professionalism to bring value to the organisation, stakeholders and peers.
- Driven to Deliver - Demonstrates determination, resourcefulness, and purpose to deliver the best results for and behalf of i3Works.
- Critical Thinker - Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions.
- Curious - Is future-focused, inquisitive, and open- minded; seeks out evolving and innovative ways to add value to the organization.
- Skilled Influencer - Demonstrates the ability to influence to gain the necessary commitment and support from diverse stakeholders in pursuit of organisation value.
- Collaborative - Works effectively and inclusively with a range of people, both within and outside of the organisation
- Role Model - Consistently leads by example. Acts impartiality and independently, balancing personal and organisation parameters.
- Private healthcare/medical cover & Group life insurance
- Annual bonus scheme (dependent on personal and company performance)
- 25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company rising to a maximum of 30 days + bank holidays).
- Enhanced Reservist Leave up to 10 days paid.
- Annual leave purchase scheme (up to 5 days per year)
- 5% company pension contribution
- £250.00 annual donation towards a charity or grassroots organisation of your choice
- Personal wellness benefit of £120.00 per month, access to unlimited 1-1 counselling support and a wealth of wellbeing and support resources
- Enhanced parental leave
- Electric car leasing salary sacrifice scheme
- Cycle to work scheme (save 25-39% on a bike and accessories)
- Paid qualifications for employees at all levels
- Internal Employee Networks, regular social events throughout the year and charity fundraising activities to get involved with if you wish.
We ensure that all hiring decisions are made without regard to age, race, national origin, sex, disability, gender, gender identity, religion, or any other protected characteristics, and will treat all applications with the strictest confidence. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. We wish you every success in your job search.
LNKD1_UKTJ
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Consulting, Information Technology, and SalesIndustries
Business Consulting and Services
Referrals increase your chances of interviewing at i3Works Ltd by 2x
Get notified about new Senior Services Consultant jobs in Bristol, England, United Kingdom.
City Of Bristol, England, United Kingdom 3 weeks ago
Senior Delivery Consultant (Advisory Cloud Transformation), Professional Services, UK NatSec, WWPS
Bristol, England, United Kingdom 1 week ago
FM Consultant and Senior Consultant- Facilities Management Services
Bristol, England, United Kingdom 1 week ago
Cardiff, Wales, United Kingdom 1 month ago
Business Development Manager (Consulting Services)
Bristol, England, United Kingdom 1 month ago
City Of Bristol, England, United Kingdom £50,000.00-£55,000.00 3 hours ago
Bristol, England, United Kingdom 1 day ago
City Of Bristol, England, United Kingdom £42,614.00-£45,081.00 17 hours ago
Temple Cloud, England, United Kingdom 1 hour ago
Principal Consultant Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Bristol, England, United Kingdom 2 weeks ago
Business Development Manager - Defence & Space Consulting
Chippenham, England, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 4 days ago
Senior Military Air Certification Consultant
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrConsultant / Senior Consultant Service Management in Bristol employer: i3Works Ltd
i3Works Ltd is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model and a comprehensive benefits package including private healthcare, enhanced parental leave, and generous holiday allowances. Our dynamic and supportive work culture fosters collaboration and innovation, empowering consultants to make impactful contributions while developing their skills in a diverse range of client environments across the defence and public sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant / Senior Consultant Service Management in Bristol
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Consultant / Senior Consultant Service Management at i3Works Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like i3Works Ltd or be willing to refer you for that Consultant / Senior Consultant Service Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from i3Works Ltd who’s on the lookout for their next Consultant / Senior Consultant Service Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Consultant / Senior Consultant Service Management role at i3Works Ltd!
We think you need these skills to ace Consultant / Senior Consultant Service Management in Bristol
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at i3Works Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at i3Works Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at i3Works Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
