Service Desk Analyst — 12‑Month FTC | 1st/2nd Line Support

Service Desk Analyst — 12‑Month FTC | 1st/2nd Line Support

Full-Time 40000 - 40000 £ / year (est.) No working from home possible
i3

At a Glance

  • Tasks: Provide 1st and 2nd line IT support, managing incidents from start to finish.
  • Company: Join i3, a dynamic company in the heart of London.
  • Benefits: Earn up to £40,000 with potential for hybrid working in the future.
  • Other info: Enjoy a supportive environment with opportunities for growth.
  • Why this job: Make a real difference by delivering excellent customer service in IT support.
  • Qualifications: Strong Windows/Office skills and familiarity with ITIL are a plus.

The predicted salary is between 40000 - 40000 £ per year.

i3 is seeking a Service Support Analyst for a 12-month fixed-term contract in City, London.

The role offers up to £40,000 per annum and an office-based schedule 5 days a week, with potential for hybrid working in the future.

You will provide 1st and 2nd line IT support across the business, taking ownership of incidents from start to finish and ensuring excellent customer service.

Strong Windows/Office skills and ITIL familiarity are advantageous.

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Service Desk Analyst — 12‑Month FTC | 1st/2nd Line Support employer: i3

Join a leading global insurer in the heart of the City of London, where you will be part of a dynamic team driving significant transformation initiatives. With a strong focus on employee development and a collaborative work culture, this role offers competitive compensation and the chance to work on impactful projects within the London insurance market. Enjoy the unique advantage of a hybrid working model, allowing for flexibility while being part of a vibrant city environment.

i3

Contact Details:

i3 Recruitment Team

We think you need these skills to ace Service Desk Analyst — 12‑Month FTC | 1st/2nd Line Support

1st Line Support
2nd Line Support
Windows Skills
Office Skills
Customer Service
Incident Management
ITIL Familiarity