End User Support Specialist

Delivery Team Lead – i3 Agile Recruitment Solutions for the Age of Intelligence

End User Computing Specialist

City of London

… depending on experience

Additional on-call allowance £6650

MUST HAVE PREVIOUS END USER SUPPORT EXPERIENCE.

Hybrid working; 2-3 days in the office per week depending on business needs.

On-call – every two months and weekend work would be mandatory 4 times within the year.

Responsibilities:

• Be responsible for planning, designing, developing, and launching efficient operation of all End User Computing systems to support core organisational functions.
• Help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments.

Technical Requirements:

• Microsoft Technologies including Windows Server, Active Directory and ideally Exchange and/or SQL Server.
• EUC (Win10, VDI on prem/cloud, profile management, user experience monitoring, endpoint management and security, all M365 technologies).
• Administration, configuration problem solving and analytical troubleshooting ability in EUC technologies such as Citrix, Citrix virtual apps, device image creation (SCCM, InTune, Citrix App Layering, Packer), VMware, Citrix NetScaler, Wyse/IGEL.
• Cloud-based solutions (AWS, Azure, Citrix Cloud).
• Proven experience of backup/restore packages.
• DevOps principals and technologies such as Terraform and Ansible, and scripting languages such as Python, YAML and PowerShell would be advantageous.
• ITIL V3/4 accreditation.

MUST HAVE PREVIOUS END USER SUPPORT EXPERIENCE.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Analyst and Engineering

Industries:

Insurance and Financial Services

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