Delivery Specialist

SENIOR CLAIMS PRODUCT MANAGER

Insurance Claims Systems Product Owner / Product Manager

Permanent

London

c£100,000 + Bonus + Bens

MUST HAVE

• Proven track record in working with a Claims function

Senior PO role; requires extensive and in-depth Global Claims Systems experience – Operating in an AGILE environment.

Working for a very prestigious Global Insurance Carrier.

Be responsible for implementing, maintaining and championing Claims systems, working closely with the global Claims teams. This role will initially focus on continuing the implementation of the Reinsurance Claims system and several priority initiatives while working with Technology and Operations Business Agility Lead.

Key Responsibilities

• Manages Claims products for the organisation
• The main point of contact for the Claims Team for support of and requests for new technical services and products
• Collaborates with Business Agility Product Owners and stakeholders to contribute to the development of the program vision.
• With the team, accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity.
• Owns and maintains the technical product backlog and is accountable for its contents and prioritisation.
• Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning.
• Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in team demos, retrospectives, and all other ceremonies.
• Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Collaborates with technology and business leadership to align development and business goals and priorities
• while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.
• reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
• regulatory, compliance, and other industry constraints on the product
• ensure priorities are aligned across squads/teams both within and outside the portfolio.
• builds the squad/team product roadmap
• contributes to strategy inputs from stakeholders.
• Contributes to program level planning.
• Influences stakeholder expectations
• Leads customer-driven design and usability testing for the squad/team
• Assists the technical team with testing, user research, UX etc
• Supports the Scrum Master

Skills and Experience

• track record in working with a Claims function
• experience in insurance
• communication and collaboration skills
• Agile