AI Solutions Support Lead – London Market Insurer I’m currently recruiting for an exciting opportunity with a leading London Market insurer seeking an experienced AI Solutions Support Lead to take ownership of AI solutions once they move into production. This is a key role within the organisation’s growing AI capability, combining technical leadership, operational support, incident management and stakeholder engagement.The successful candidate will lead a team of AI engineers through strategic delivery partners and act as the central coordination point across AI Engineering, Data Science, Data Engineering, Technology, business stakeholders and governance teams. The Role You will take operational ownership of production AI solutions, ensuring they remain stable, reliable, performant, compliant and aligned to business needs. Key responsibilities will include: Taking ownership of AI solutions following deployment and handover from delivery teams. Establishing and maintaining support processes, runbooks, monitoring dashboards, escalation paths and operational procedures. Leading the investigation and resolution of production incidents and defects. Acting as the primary coordination point during major AI-related incidents. Monitoring solution performance, reliability, usage, accuracy, cost and value. Identifying performance degradation, model drift, bias and fairness concerns. Managing enhancement backlogs and coordinating approved improvements and releases. Working closely with Data Engineering, Data Science
AI Solutions Support Lead – London Market Insurer employer: i3
As a leading player in the London Market insurance sector, our company offers an exceptional work environment that fosters innovation and collaboration. We prioritise employee growth through continuous learning opportunities and a supportive culture that values diverse perspectives. With competitive compensation packages, including bonuses and benefits, we ensure our team members are rewarded for their expertise and contributions while working on cutting-edge integration projects in a hybrid setting.
