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- Tasks: Create and maintain clear, structured documentation for software and insurance processes.
- Company: Dynamic tech company in Essex with a hybrid work model.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make complex information accessible and impactful for users and clients.
- Qualifications: Experience in technical writing and understanding of software development and insurance.
- Other info: Collaborate with diverse teams in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Technical Author to take ownership of all technical and user-facing documentation. This is a client-facing role suited to someone who can confidently translate complex insurance processes and system functionality into clear, structured, high-quality documentation and training materials.
You will work closely with Business Analysts, Developers, Testers and Clients, playing a key role in ensuring our product documentation is accurate, consistent and aligned with industry standards.
What You Will Be Doing:- Creating and maintaining system documentation including configuration guides, release notes, interface specifications and technical manuals.
- Producing user training materials such as step-by-step guides, process walkthroughs, onboarding packs and e-learning content.
- Documenting business and system workflows, functional behaviour and data mappings in collaboration with Business Analysts.
- Translating complex technical and insurance concepts into accessible content for technical and non-technical audiences.
- Ensuring all new features, enhancements and fixes are fully documented prior to release.
- Managing version control and maintaining documentation governance standards.
- Developing templates and structured documentation standards to improve consistency.
- Supporting release management with clear, concise upgrade and release documentation.
- Maintaining an organised and up-to-date documentation repository.
- Proven experience in technical writing for software products.
- Previous experience working for a software vendor (preferred).
- Understanding of the Software Development Lifecycle (SDLC).
- Strong grasp of documentation best practices and structured authoring.
- Familiarity with documentation/help authoring tools such as MadCap, ClickHelp, Trainual or similar.
- Understanding of the insurance lifecycle (quote, bind, issue, endorsements, renewals, claims).
- Knowledge of policy administration systems and insurance workflows.
- Excellent written English - clear, precise and structured.
- Ability to quickly absorb and simplify complex information.
- Strong analytical thinking and curiosity about how systems work.
- Meticulous attention to detail.
- Strong organisational skills and ability to manage multiple documentation streams.
- Confident working with SMEs, developers, BAs and testers to gather accurate information.
- Ability to work independently and take ownership of deliverables.
- Strong communication skills suitable for client-facing interaction.
Technical Author employer: I3 Resourcing Limited
Contact Detail:
I3 Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and insurance sectors. Attend industry meetups or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best technical writing samples. Include documentation you've created, training materials, or any relevant projects. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to technical writing and the insurance industry. Be ready to discuss how you simplify complex information and collaborate with teams. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience with documentation tools and your understanding of the software development lifecycle.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Author role. Highlight your experience in technical writing, especially for software products, and showcase any relevant projects that demonstrate your ability to simplify complex information.
Showcase Your Skills: In your application, emphasise your strong grasp of documentation best practices and any familiarity with tools like MadCap or ClickHelp. We want to see how you can contribute to our documentation standards!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Use structured language to reflect your writing style, as this is crucial for a Technical Author. Remember, we value clarity just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at I3 Resourcing Limited
✨Know Your Documentation Tools
Familiarise yourself with documentation tools like MadCap or ClickHelp before the interview. Be ready to discuss your experience with these tools and how they can enhance the quality of technical documents.
✨Master the Insurance Lingo
Brush up on insurance terminology and processes. Being able to confidently explain complex concepts in simple terms will show that you can effectively communicate with both technical and non-technical audiences.
✨Showcase Your Writing Samples
Prepare a portfolio of your previous work, including user manuals and training materials. Highlight examples where you translated complex information into clear, structured content, as this is crucial for the role.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their documentation processes and challenges. This shows your interest in the role and helps you understand their needs better.