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- Tasks: Provide friendly customer support via phone and email while managing queries and appointments.
- Company: Join a welcoming team dedicated to making recruitment personal and fair.
- Benefits: Enjoy full training, free on-site parking, and a collaborative work environment.
- Why this job: This role offers a dynamic experience with opportunities for growth and skill development.
- Qualifications: Strong communication skills are essential; prior experience is a plus but not required.
- Other info: Apply now to kickstart your career in a supportive setting!
Location: Cheltenham Rate: £11.50 p/h Contract: Temporary Looking for a dynamic and rewarding short-term opportunity? Step into the role of Client Support Representative and bring your excellent communication skills to the table! Key Responsibilities: * Provide friendly and professional customer support via phone and email. * Answer inbound queries and schedule appointments efficiently. * Forward calls to the appropriate teams when necessary. * Ensure all records are accurately uploaded to the database. * Comply with company policies and deliver a seamless customer experience. Skills and Experience: * Strong communication skills with a polite and approachable manner. * Prior customer service experience is preferred but not essential. * Confident using Microsoft Office 365 applications (Outlook, Teams). * Organized, detail-oriented, and able to work independently. Why Join Us? * Enjoy a collaborative and welcoming team environment. * Receive full training to set you up for success. * Benefit from free parking on-site. If this sounds like the perfect fit, send your CV to Elina at i2i recruitment today! Don’t wait – apply now and take the first step toward your next opportunity. Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion
Client Support Representative employer: i2i Recruitment
Contact Detail:
i2i Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Representative
✨Tip Number 1
Make sure to highlight your communication skills during the interview. Since this role requires excellent customer support, be ready to share examples of how you've effectively handled customer queries in the past.
✨Tip Number 2
Familiarize yourself with Microsoft Office 365 applications, especially Outlook and Teams. Being confident in using these tools will show that you're prepared for the role and can hit the ground running.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you manage your time and prioritize tasks. This is crucial for efficiently handling inbound queries and scheduling appointments.
✨Tip Number 4
Research StudySmarter and understand our mission and values. Showing that you align with our commitment to diversity and inclusion can set you apart from other candidates.
We think you need these skills to ace Client Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your communication skills and any relevant customer service experience. Use keywords from the job description to show that you are a great fit for the role.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your ability to provide friendly and professional support. Mention your experience with Microsoft Office 365 and how it can help you excel in this position.
Show Enthusiasm: In your application, express your excitement about the opportunity to work in a collaborative team environment. Let them know why you want to join their company specifically.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at i2i Recruitment
✨Showcase Your Communication Skills
As a Client Support Representative, excellent communication is key. Practice clear and friendly responses to common customer queries, and be ready to demonstrate your ability to handle different situations with a polite and approachable manner.
✨Familiarize Yourself with Microsoft Office 365
Since the role requires confidence in using Microsoft Office 365 applications, brush up on your skills with Outlook and Teams. Be prepared to discuss how you've used these tools in previous roles or how you plan to use them effectively in this position.
✨Prepare for Common Customer Service Scenarios
Think about potential customer service scenarios you might encounter and how you would handle them. This could include dealing with difficult customers or efficiently scheduling appointments. Having examples ready will show your problem-solving skills.
✨Demonstrate Your Organizational Skills
Being organized and detail-oriented is crucial for this role. Share examples from your past experiences where your organizational skills made a difference, whether in managing records or ensuring a smooth workflow.
