At a Glance
- Tasks: Lead and transform tyre operations into a data-driven, customer-focused service.
- Company: Join i247 Group, a leader in fleet management and innovative software solutions.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Be part of an exciting growth phase with a focus on innovation.
- Why this job: Make a real impact on customer experience and operational excellence.
- Qualifications: Senior operational leadership experience in fast-paced environments required.
The predicted salary is between 80000 - 120000 £ per year.
Company Description
247 Group provides comprehensive fleet management services and custom software solutions, specialising in the automotive fleet industry. Based in Poole, Dorset, we operate around the clock, every day of the year, delivering white-label services that focus on keeping customers’ vehicles on the road longer while minimising maintenance costs. Our tailored managed services allow clients to outsource asset management and driver support with confidence. Leveraging advancements in EVs, connected cars, and AI, our in-house software development team creates cutting-edge solutions to meet the rapidly evolving needs of our customers. Recently backed by private equity firm LDC, we are entering our next phase of growth and strengthening our senior management team to support this exciting chapter. We’re looking for great people to join our journey.
Purpose of the Role
We are reshaping Tyre Services from a reactive model into a streamlined, data-driven, customer-lane-aligned operation. This transformation demands an Operational leader to guide our team through this transition. You will be passionate about leading people: bringing out their strengths, supporting confident daily decision-making, and enabling better outcomes for our customers. As Director of Tyre Operations, you will be the strategic owner of all tyre operations. Your mission is to scale the functions solutions, build high-performing teams, strengthen our resilience, and deliver consistently excellent customer outcomes. We are looking for a leader who can communicate with clarity, bring operational intelligence and have a commitment to continuous improvement.
Location
This is an office-based role. Parts of the role can be hybrid, but we want a Leader who values spending time face to face with our team. We are based near Poole (BH15 3SY).
Key Responsibilities
- Strategic Leadership & Commercial Impact - Work alongside our Operations Director to set the vision, direction and priorities for Tyre operations, ensuring alignment with wider business Operations and Commercial strategy. Drive sustainable growth through improving first time outcomes, understanding supplier strengths, system optimisation and working with our people to create value. Help shape a sustainable roadmap for technology, people capability and process excellence.
- People Leadership & Culture - Lead, inspire and develop Customer Service Managers, Team Leads, Supplier & Network teams and supporting functions. Build an accountable, high-performing culture grounded in clarity, coaching, continuous improvement and role ownership. Collaborate closely with the Head of Performance & Assurance to uplift QA, training and capability maturity.
- Operational Excellence & Service Resilience - Ensure consistent achievement of inbound performance metrics, contracted service windows and mission-critical operational SLAs. Strengthen resilience across telephony, booking flows, authorisations, and supplier networks. Reduce incidents and escalations by embedding root-cause analysis and process improvement into daily operations.
- Data & Technology - Lead a data-driven outcome focused department using available telephony dashboards, AI-enabled QA insights, call transcripts and predictive analytics. Support our technology roadmap for Tyre operational improvements, including improved rule engines, telephony enhancements, automation and operational reporting.
- Customer Experience & Quality - Champion predictable, transparent and high-quality customer journeys across all tyre activities. Ensure complaints, escalations and complex cases are managed professionally with clear ownership and swift resolution. Drive policy and supplier adherence, ensuring decisions are auditable and consistent.
About You
Experience - Senior-level operational leadership experience in a complex, fast-paced environment (e.g. contact centre, automotive, insurance, logistics or mobility). A strong track record of creating operations improvements, delivering commercial outcomes, and leading multifunctional teams. Demonstrated experience with telephony operations, supplier management, incident reduction and performance management.
Skills - A people person who can collaborate, communicate and help translate our vision into reality with the team. Comfortable navigating data at pace and using insight to guide decisions. Stakeholder management across Operations, IT, Commercial, Risk, Finance and senior leadership forums. Strong communication and the ability to galvanise teams around a common purpose.
Behaviours - Ownership mindset — accountable for outcomes, not just activity. Continuous improvement orientated, curious and solutions-driven. Collaborative, transparent and able to create psychological safety while driving high standards. Resilient, adaptable and able to simplify complex operational landscapes.
Success Measures - Creating and maintaining a fully embedded, high-performing team operating model. Working with our People and Culture lead to promote a people first, high value, outcome orientated team. Improvements in inbound metrics, booking accuracy, authorisation quality and telephony performance stability. Reduced incidents, faster escalations resolution, and increased customer satisfaction. A confident leadership team delivering consistent high-quality outcomes. Sustainable commercial performance with sustained margins and supplier effectiveness.
Why This Role Matters
Tyre Services sits at the heart of our customer experience and operational delivery. This is your opportunity to build and grow a modern, resilient, data-led function with the autonomy, investment and organisational backing to make a meaningful and lasting impact. If you want to lead operational transformation and help shape the future of the tyre division, we would love to hear from you.
If you’re interested and feel this role could be a good fit, please send your CV along with a cover letter to .
Locations
Director of Tyre Operations in Hampshire, Portsmouth employer: i247 Group
At i247 Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in Poole, Dorset, we offer our employees the opportunity to thrive in a dynamic environment where continuous improvement and professional growth are at the forefront. With a strong commitment to employee development, competitive benefits, and a focus on work-life balance, we empower our team to make a meaningful impact in the automotive fleet industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Tyre Operations in Hampshire, Portsmouth
✨Get Involved in Industry Events
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We think you need these skills to ace Director of Tyre Operations in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to i247 Group:This is your chance to really connect with the team at i247 Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at i247 Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with i247 Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show i247 Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at i247 Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
