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- Tasks: Support and maintain Azure infrastructure while troubleshooting complex systems.
- Company: Join Auxilion, a company that values career growth and a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Gain hands-on experience with cutting-edge technologies and make a real impact.
- Qualifications: Experience in second line support and knowledge of O365, Azure, and Active Directory.
- Other info: Collaborative team environment with excellent career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Infrastructure Engineer (Permanent) – Sheffield. Monday – Friday 09:00 – 17:30 (Hybrid: 3 days in office, 2 from home).
The SOC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on a wide range of technologies, this is the role for you.
Responsibilities
- Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
- Manage and troubleshoot Active Directory issues, user accounts, and group policies.
- Manage the O365 environment and troubleshoot MFA, conditional access, email, public folders, SharePoint related issues.
- Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
- Manage software licenses and ensure compliance with licensing agreements.
- Support and maintain web servers, ensuring high availability and performance.
- Utilize SCCM for software deployment, updates, and system configuration.
- Manage NetScaler LBs and Gateways for secure application delivery.
- Provide Citrix support for virtual desktops and applications.
- Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
- Administer Fortinet firewalls and ensure network security.
- Implement and manage Deep Security solutions for server protection.
- Support Mailmeter and other platforms for email security and archiving.
- Administer and troubleshoot Commvault for data backup and recovery issues.
- Be the point of contact and knowledge expert within the level 2 team.
- Incident resolution and monitoring of the supported estate through key monitoring tools.
- Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure.
- Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.
- Create technical guides and work instructions.
- Invoke escalation procedure both in a prompt and timely manner to other levels of support.
Experience and qualifications
- Proven experience as a Second Line Engineer or similar role.
- In-depth knowledge of O365, Exchange, Azure, Active Directory.
- Prefer Azure fundamentals or Azure Administration certifications.
- Knowledge and experience of Certificate Management, License Management.
- Experience maintaining webservers and proxies.
- Experience administering software firewalls such as Fortinet.
- Demonstrable knowledge and experience of Citrix XenApp/XenDesktop.
- Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work collaboratively in a team environment.
About Us
Our Company, Auxilion - About Us: Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Infrastructure Engineer in Sheffield employer: I.T. Alliance N.I. Ltd
Contact Detail:
I.T. Alliance N.I. Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Infrastructure Engineers and practice your answers. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially anything related to Azure, Active Directory, or Citrix. This gives potential employers a taste of what you can do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Auxilion.
We think you need these skills to ace Infrastructure Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight your experience with Azure, Active Directory, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and troubleshooting. Let us know why you're excited about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and provide high-quality support.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at I.T. Alliance N.I. Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Active Directory, and O365. Be ready to discuss specific scenarios where you've troubleshot issues or managed these systems. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your troubleshooting abilities and how you approach challenges in a systematic way.
✨Communicate Clearly and Effectively
Since this role involves customer support, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will show that you can effectively interact with clients and team members alike.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to infrastructure management and support. Think about how you would handle incidents, manage user tickets, or implement changes. Practising these scenarios will help you feel more prepared and confident during the interview.
