At a Glance
- Tasks: Coordinate engineer call-outs and service visits for commercial vehicle customers across the UK.
- Company: Join a dynamic recruitment agency with a focus on customer service excellence.
- Benefits: Competitive salary of £28,000 per annum and full-time permanent position.
- Other info: Fast-paced environment with opportunities to develop organisational and problem-solving skills.
- Why this job: Be the key link between engineers and customers, making a real difference in service delivery.
- Qualifications: Experience in scheduling or administrative roles and strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
I Need Staff Today Limited, a recruitment agency based in Codsall, is recruiting on behalf of our client for an experienced and organised Service Scheduler to join their team. This is an excellent opportunity for someone with strong administrative, planning, and customer service skills who enjoys working in a fast-paced environment and coordinating multiple priorities.
The Role
As a Service Scheduler, you will be responsible for coordinating engineer call-outs and service visits for commercial vehicle customers across the UK. You will plan engineer workloads, schedule service appointments, and help ensure customer issues are resolved within agreed service levels. This role requires excellent communication skills, strong attention to detail, and the ability to adapt to changing priorities throughout the working day.
Key Responsibilities
- Schedule and dispatch field service engineers to customer locations across the UK.
- Plan engineer workloads efficiently, considering location, skills, availability, and customer requirements.
- Respond to service requests and breakdowns, ensuring work is prioritised appropriately.
- Liaise with customers, fleet operators, transport managers, and drivers to arrange appointments and provide updates.
- Monitor engineer progress and adjust schedules as required to accommodate delays, emergencies, and additional work.
- Support the achievement of agreed service levels and customer expectations.
- Create and manage service jobs using internal scheduling systems.
- Maintain accurate records of appointments, engineer attendance, parts requirements, and customer communications.
- Work closely with engineers, technical teams, warehouse staff, and management to support successful job completion.
- Escalate service-related issues where appropriate.
Skills & Experience
- Previous experience in a scheduling, planning, dispatch, service coordination, or administrative role.
- Strong working knowledge of Microsoft Office applications, particularly Excel, Outlook, and Word.
- Excellent telephone manner and written communication skills.
- Ability to multitask and manage a high volume of work in a busy environment.
- Experience using service management systems such as BigChange, Sage, or similar platforms would be advantageous.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a team.
What We're Looking For
- Professional and customer-focused approach.
- Strong problem-solving and organisational abilities.
- Ability to remain calm and effective under pressure.
- Reliable, motivated, and able to manage competing priorities.
Salary & Hours
Full-Time Permanent Position
Salary: £28,000 per annum
Standard working hours to be discussed during the recruitment process.
Service Scheduler employer: I Need Staff Today Limited
I Need Staff Today Limited offers a dynamic and supportive work environment for Service Schedulers in Codsall, where employees are valued for their organisational skills and customer service expertise. With a focus on professional development and a collaborative culture, team members enjoy opportunities for growth while contributing to the success of our clients across the UK. Join us to be part of a fast-paced team that prioritises employee well-being and customer satisfaction.
Contact Details:
I Need Staff Today Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Scheduler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your organisational skills and how you handle multiple priorities – just like the role requires!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through their website or social media. Show them you’re eager and ready to jump in as a Service Scheduler!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling and administrative experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Scheduler role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills:Since this role involves liaising with customers and engineers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re looking for that perfect balance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at I Need Staff Today Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Scheduler role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
As a Service Scheduler, organisation is key. Prepare examples from your past experiences where you successfully managed multiple priorities or coordinated schedules. Be ready to discuss how you handle unexpected changes and maintain service levels under pressure.
✨Brush Up on Communication
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might be asked to demonstrate how you would communicate with customers or engineers, so think of scenarios where you’ve effectively resolved issues through communication.
✨Familiarise Yourself with Relevant Tools
If you have experience with scheduling software like BigChange or Sage, be prepared to discuss it. If not, do a bit of research on these tools and express your willingness to learn. Showing that you’re tech-savvy and adaptable can really set you apart from other candidates.
