Operations Manager- Hotel & Hospitality - Minimum of 7 years experence in Wolverhampton

Are you an experienced hospitality professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and have a proven track record of managing teams and events to the highest standard? We are I Need Staff Today Limited, a recruitment agency based in Wolverhampton, and we are representing our prestigious client, the leading hospitality operator in the city, in their search for a dynamic Operations Manager. This is an exciting opportunity for a driven individual with expertise in weddings, events, and hotel operations to play a key role in the continued success and growth of a highly regarded establishment.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel and event spaces, ensuring exceptional guest experiences.
• Manage and coordinate a busy diary of weddings, corporate functions, and hospitality events.
• Lead, motivate, and develop a high-performing team, fostering a culture of excellence.
• Implement strategies to enhance operational efficiency and drive revenue growth.
• Maintain impeccable attention to detail, ensuring all events run seamlessly.
• Deliver unparalleled customer service, upholding the venue's reputation as the best in the area.

What's on Offer?

• A competitive salary of £40,000+ plus company perks.
• Full-time (40+ hours per week).
• The chance to work with a market-leading hospitality provider.
• A dynamic, fast-paced work environment with exciting career progression opportunities.

Key Responsibilities & Requirements:

• Industry Experience: Minimum of 7 years' experience in the hospitality sector, ideally with time spent across multiple departments in an independent environment.
• Leadership: Proven ability to lead, inspire, and manage a diverse team across all operational departments, including front office, housekeeping, F&B, and maintenance.
• Hands-On Approach: Willingness to be visible on the floor and actively involved in daily operations, ensuring standards are consistently upheld.
• Guest Experience Focused: Passionate about delivering exceptional guest service, with a keen eye for detail and a commitment to exceeding guest expectations.
• Operational Oversight: Responsibility for ensuring smooth daily operations, including rotas, supplier management, health & safety compliance, and departmental coordination.
• Problem Solver: Calm under pressure with strong decision-making skills; able to manage incidents, complaints, and last-minute changes effectively.
• Commercial Awareness: Understanding of hotel revenue streams, cost control, and profitability; able to support or lead departmental budgeting and forecasting.
• Systems Knowledge: Familiarity with PMS, POS, and stock control systems; able to analyse operational reports and implement improvements.
• Team Development: Experienced in recruiting, training, mentoring, and performance managing staff to drive standards and morale.
• Career-Ready Step-Up: Ideal for a Head of Department seeking career progression.

If you're ready to take the next step in your hospitality career with an organisation that values expertise and innovation, we'd love to hear from you! Apply now and be part of something exceptional!