Sales Support Executive: I Love My Job x black+blum

London / Hybrid (London 3 days) £35,000 - £37,000 + bonus

We’re working exclusively with black+blum to find their new Sales Support Executive. black+blum is a premium, design-led homewares brand known for beautifully considered, functional products that combine thoughtful design with everyday practicality. Sustainability and ethical sourcing are central to the brand, which has built a loyal following among consumers who value quality, longevity and conscious living. The business has enjoyed strong, consistent growth in recent years and continues to expand across multiple sales channels and territories, both in the UK and internationally. With a close-knit, entrepreneurial team and a genuine passion for the products they create, black+blum is an exciting place to join at a time of continued growth.

THE ROLE

This is a great opportunity for a detail-oriented Sales Support Executive to join the growing team at black+blum. You’ll join a small sales support team, with each team member covering different territories. This role will primarily focus on international distributor accounts and UK trade customers. You’ll play an important role in ensuring orders are processed smoothly, customers receive a high level of service, and the wider sales team has the support it needs to grow the business.

KEY RESPONSIBILITIES

• Oversee the order management process, primarily for international distributor customers, with support for UK trade accounts
• Support the sales team with corporate and gifting order fulfilment during busier seasonal periods
• Manage the full order process, from input through to fulfilment and invoicing, using black+blum's ERP systems
• Liaise directly with trade customers regarding pricing, case pack sizes, account set-up and delivery queries
• Respond to trade customer requests for images, samples, online content and product information
• Work closely with the sales management team to understand and respond to key customer needs
• Maintain accurate and up-to-date information on order status, inventory and customer accounts across company systems
• Keep distributor and pricing information up to date across internal systems
• Provide occasional customer service cover for other trade sales channels
• Get involved in wider sales projects, including prospecting, online research, customer audits and promotional mailings
• Build strong product knowledge so you can proactively advise customers on the range and support sell-out

SKILLS AND EXPERIENCE

• Ideally 2+ years’ experience in a sales office processing B2B orders, ideally with international customers
• Fluent English essential
• Experience using an ERP system to manage trade orders
• Strong MS Office skills, particularly Excel, Word and PowerPoint
• Excellent written and verbal communication skills, with the ability to communicate accurately and in an engaging, brand-appropriate style
• A confident and professional telephone manner
• A genuine interest in processes and systems, with excellent attention to detail
• An interest in environmental and ecological issues, as well as design-led, premium products
• Friendly, easy-going and adaptable, with the ability to stay calm and organised under pressure
• Graduate calibre, with the ambition and curiosity to grow alongside a scaling business

WHY BLACK+BLUM?

This is a great opportunity for someone who wants to work for a genuinely design-led, purpose-conscious brand where their contribution will have a visible impact. ILMJ Recruitment is a certified B Corp, committed to using business as a force for good. We welcome and encourage applications from all backgrounds, and are proud to support diverse, inclusive hiring for our clients.