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- Tasks: Manage key trade accounts and ensure exceptional service delivery.
- Company: Award-winning creative products business with a focus on innovation.
- Benefits: Competitive salary up to £55,000, career progression, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in the creative industry.
- Qualifications: Experience in B2B Account Management and strong communication skills.
- Other info: Diversity and inclusion are valued; all backgrounds encouraged to apply.
The predicted salary is between 50000 - 55000 £ per year.
An award-winning creative products business is looking for a driven and motivated Key Account Manager to join their team to manage a selection of their key trade accounts. We are looking for someone with Account Management experience and a background working with consumer products. Creating market leading products and providing exceptional service is so key for this business, so you will be a natural relationship builder and highly organised, with great project management skills too. This is an exciting opportunity to join a great company where there is always lots of opportunity for progression.
Key responsibilities for this Key Account Manager role include:
- Deliver timely and tailored communication to customers, addressing their specific needs
- Acquire comprehensive product knowledge to promptly address customer inquiries
- Ensure products for assigned accounts adhere to customer needs and regulatory standards by thoroughly assessing requirements and coordinating with internal Quality Assurance specialists
- Monitor each customer order from inception to delivery and invoicing, ensuring clarity on responsibilities, requirements, and deadlines within internal teams
- Collaborate with Sales Coordinators to promptly and accurately complete customer-specific documentation
- Provide accurate quotations and ensure order documentation precision
- Organise daily tasks to meet customer needs and swiftly address urgent queries
- Proactively manage internal and external deadlines, utilising available software support
- Align customer strategy and share key dates with the Key Account Manager
- Ensure product samples meet company standards before dispatch
- Identify customer requests requiring escalation to the Key Account Manager
Skills & experience required:
- Experience in a similar B2B Account Management position working with leading retailers
- A background working on private label / made to order product ranges a benefit
- An excellent communicator with a natural ability to form good working relationships, both with internal teams and external partners
- A customer-centric approach and desire to provide outstanding customer experience within a B2B setting is a must
- A natural problem solver, and a quick learner with fantastic attention to detail
- Ability to manage multiple projects and workflows at once while managing conflicting priorities
- Proactive, logical thinker and a great team player
Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.
Key Account Manager, creative product business employer: I Love My Job Ltd.
Contact Detail:
I Love My Job Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager, creative product business
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their creative products and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing key accounts and delivering exceptional service. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Key Account Manager, creative product business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in B2B account management and any work with consumer products. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and project management experience. Let us know why you're excited about joining our creative products business and how you can contribute.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive thinkers who can manage multiple projects and workflows, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at I Love My Job Ltd.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products the company offers. Familiarise yourself with their key features, benefits, and any recent innovations. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, building relationships is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight how you tailored your communication to meet specific customer needs.
✨Demonstrate Your Organisational Skills
The job requires excellent project management skills, so be ready to discuss how you prioritise tasks and manage multiple projects. Consider sharing a specific instance where your organisational skills led to a successful outcome, especially in a B2B context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to escalate issues or adapt to changing customer demands. Practising these responses will help you feel more prepared and confident during the interview.