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- Tasks: Lead operations, optimize processes, and ensure efficient product delivery to retailers.
- Company: Join a fast-growing consumer products brand with ambitious goals.
- Benefits: Enjoy a hybrid work model and competitive salary with bonuses.
- Why this job: Be part of a dynamic team focused on efficiency and innovation.
- Qualifications: 5+ years in operations, strong communication skills, and problem-solving mindset required.
- Other info: Diversity and inclusion are valued; applicants from all backgrounds encouraged.
The predicted salary is between 64000 - 88000 £ per year.
- £80,000 – £100,000 + bonus
- Hybrid / London2 x days per week
Fast-growing, ambitious consumer products brand is seeking a strategic, process-driven operations leader with a passion for efficiency and problem-solving. As Head of Operations / Operations Director you will oversee the efficient product delivery to retailers and distributors while optimising systems, processes, maintaining supplier compliance, and managing all stakeholder engagement, within budget and SLA requirements.
This role requires a hands-on, assertive and highly organised leader who thrives in a fast-paced environment and remains calm under pressure. The ideal candidate is a proactive problem solver with an eye for efficiency, strong communication skills, and the ability to build effective relationships with internal teams and external partners.
Key responsibilities:
- Build and maintain strong relationships with the sales team, establishing trust and ownership of operational processes while providing logical and solutions-focused support.
- Review retailer supplier manuals, identifying any non-standard terms and raising them with the sales team for negotiation and final approval where necessary.
- Ensure all stakeholders understand and comply with retailer requirements, including booking-in procedures.
- Work closely with the Buying Manager to stay up to date with production schedules, product completion dates, and shipping timelines.
- Communicate proactively with warehouses to ensure they are fully prepared for incoming stock volumes and delivery schedules.
- Act as the main point of contact for warehousing (UK and USA) – travelling to the US (more in the initial period) to work with the US warehouse team; problem-solving and optimising processes across UK and US operations.
- Troubleshoot and resolve operational challenges, analysing errors and implementing preventative measures to improve efficiency.
- Standardise systems and procedures across the global operation to ensure consistency and scalability.
- Continuously identify and implement process improvements to increase accuracy, reduce costs, and enhance operational efficiency.
- Monitor and enforce SLAs with warehouses and third-party logistics providers, ensuring they meet performance expectations and remain within budget.
- Work closely with the Finance Director on budgeting and cost analysis for operational improvements.
- Managing 3 direct reports (2 x Warehouse Managers and 1 x Operations Exec).
About you:
- 5+ years of operations experience within a consumer product environment.
- Ability to travel to the USA.
- Strong understanding of supplying to major retailers and the ability to interpret and implement Supplier Manual requirements.
- Proven experience managing warehouse relationships (not necessarily working as a Warehouse Manager yourself) ensuring they meet SLAs and budget targets.
- Ability to stay calm under pressure, prioritising key actions to resolve issues efficiently.
- A rational problem solver, focused on preventing future issues rather than assigning blame.
- A keen eye for identifying inefficiencies and driving operational improvements.
- Strong communication skills to ensure clear, consistent messaging across teams and external partners.
- Passion for creating and implementing structured processes to improve operational performance.
If you are a process-driven operations leader with a passion for efficiency and problem-solving, who is looking for collaborative and dynamic team environment with a focus on efficiency and innovation – we’d love to hear from you!
Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.
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Head of Operations / Operations Director (REF 1230) employer: I Love My Job Ltd
Contact Detail:
I Love My Job Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations / Operations Director (REF 1230)
✨Tip Number 1
Make sure to highlight your experience in managing relationships with warehouses and suppliers. This role emphasizes the importance of maintaining strong connections, so be ready to discuss specific examples of how you've successfully navigated these partnerships.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing a few scenarios where you identified inefficiencies and implemented solutions. The hiring team will be looking for a proactive approach to operational challenges, so come equipped with real-life examples.
✨Tip Number 3
Since this position requires travel to the USA, be prepared to discuss your flexibility and past experiences with international operations. Showing that you're comfortable working across borders can set you apart from other candidates.
✨Tip Number 4
Familiarize yourself with the specific retailer requirements mentioned in the job description. Understanding these nuances will not only help you in the interview but also demonstrate your commitment to aligning with the company's operational goals.
We think you need these skills to ace Head of Operations / Operations Director (REF 1230)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in operations, particularly within the consumer products sector. Emphasize your problem-solving skills and any specific achievements that demonstrate your ability to improve efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and your strategic approach to problem-solving. Mention specific examples of how you've built relationships with teams and stakeholders in previous roles.
Showcase Your Leadership Skills: Highlight your experience managing teams and direct reports. Discuss your leadership style and how you foster collaboration and trust among team members, especially in high-pressure situations.
Demonstrate Industry Knowledge: Research the company and its position within the consumer products market. Be prepared to discuss how your understanding of supplier manuals and retailer requirements can contribute to their operational success.
How to prepare for a job interview at I Love My Job Ltd
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled operational challenges in the past. Highlight your ability to analyze errors and implement preventative measures, as this aligns with the company's focus on efficiency.
✨Demonstrate Strong Communication Abilities
Be ready to discuss how you've built effective relationships with internal teams and external partners. Clear communication is key, so share instances where your communication skills led to successful outcomes.
✨Highlight Your Experience with Supplier Compliance
Since the role involves ensuring compliance with retailer requirements, be prepared to talk about your experience interpreting and implementing supplier manuals. This will show your understanding of the operational landscape.
✨Emphasize Your Leadership Style
Discuss your approach to managing teams and how you prioritize tasks under pressure. The company is looking for a hands-on leader, so share examples of how you've successfully managed direct reports and fostered a collaborative environment.
