Account Manager, gifts, independent retailers

Our client is an award-winning, fast-growing gift brand that has been creating fun, innovative and trend-led products for over 25 years. Based at their London HQ, the business designs and delivers gift ranges that stand out on shelves and bring a real sense of play to retail, supplying many of the UK and world’s best-known retailers.

With strong year-on-year growth and an expanding international presence, this business combines the stability of an established company with the pace, creativity and ambition of a scale-up. Sales, design and product teams work closely together to turn bold ideas into commercially successful products. The culture is genuinely collaborative and people-focused, with many team members having grown their careers alongside the business. Mentorship, trust and autonomy are central to how the team operates, and new ideas are encouraged at every level.

As part of an exciting new phase of UK growth, our client is looking for an Account Manager to support and develop a growing portfolio of UK independent retailers, destination stores, museums, farm shops and online accounts.

The Account Manager will be responsible for managing and growing a portfolio of independent retail customers and online/web retailers, building strong relationships and driving sales performance across these channels. This is a customer-facing role suited to someone with solid account management experience who is looking to develop their commercial skills further within a creative and fast-paced consumer brand. Experience within the gift, home, stationery, novelty or related sectors would be advantageous.

• Manage and develop a portfolio of independent retail and online accounts.
• Build positive, long-term relationships with buyers and key contacts within customer businesses.
• Identify opportunities to grow distribution, range depth and repeat business within existing accounts.
• Support product launches, seasonal promotions and range updates across your account base.
• Work closely with internal teams to ensure accurate forecasting, smooth order processing and high levels of customer service.
• Maintain accurate customer records and manage sales orders using internal systems.
• Represent the business at UK trade shows, customer meetings and industry events as required.
• Monitor market trends, customer feedback and competitor activity within the independent and online retail space.
• Support wider sales team initiatives and contribute ideas to help drive overall UK growth.

• Experience in a Sales Executive, Account Manager or Senior Sales Support role, ideally within retail or wholesale.
• Background in the gift, home, stationery or related consumer product sector preferred.
• Strong organisational skills with the ability to manage multiple accounts effectively.
• Confident communicator with good relationship-building skills.
• Commercially minded, with an interest in developing sales opportunities and growing accounts.
• Comfortable using Excel and office applications for reporting and basic analysis.
• Proactive, positive and collaborative, with a willingness to learn and develop.
• Customer-focused, resilient and adaptable in a fast-moving environment.

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.