£30,000
Full time, Remote
A leading, purpose-led professional development organisation, known for its culture of openness, innovation, mutual support and integrity, is looking for a Programme Manager who will embody these values and help drive their mission forward.
Reporting to the Customer Experience and Operations Manager, you will take day-to-day ownership of a portfolio of in-house programmes delivered for corporate clients, managing everything from planning and set-up through to delivery, completion and review.
This is a hands-on operational role for someone who enjoys keeping lots of moving parts on track. You'll be highly organised, comfortable managing budgets and forecasts, and a natural relationship builder who can work confidently with faculty, clients, participants and colleagues across the business.
An interest in coaching, leadership or people development will be a real plus.
As Programme Manager, you will:
Plan and manage the day-to-day delivery of programmes, including schedules, milestones, faculty, venues, virtual delivery and logistics.
Support the handover and onboarding of in-house clients, contributing to kick-off calls, confirming delivery requirements and preparing pre-programme briefings.
Manage programme budgets and forecasts, tracking income and delivery costs, investigating variances and processing faculty and supplier invoices.
Provide capacity and financial information to support decisions on scheduling, cohort size, delivery format and programme viability.
Act as the central operational contact for faculty, managing contracting, scheduling and delivery support, and making sure they have access to approved programme materials.
Deliver a responsive, high-quality experience for participants and clients, handling queries, transfers, cancellations and changes.
Support open events and information sessions alongside the Client Relationship and Business Development team.
Manage programme completion, including results, certificates and post-programme information.
Work closely with Marketing, Finance, customer-facing colleagues, partners and suppliers to deliver programmes smoothly.
Skills & Competencies:
Highly organised, able to juggle multiple ...
Programme Manager employer: I Love My Job Ltd Careers
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