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- Tasks: Support planning officers by managing applications and customer inquiries.
- Company: Join a dynamic team focused on planning, housing, and health services.
- Benefits: Enjoy a hybrid work setup with flexible hours and a supportive culture.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: 1 year in customer service and 5 GCSEs including English and Maths required.
- Other info: Opportunity to work with GIS and planning software in a collaborative environment.
The predicted salary is between 27000 - 45000 £ per year.
Location: EX31 1DG
Service Area: Planning, Housing & Health
Contract End Date: 22 August 2025
Pay Type: PAYE
Selection: CV & Interview required
Purpose of the Role
To provide administrative and customer service support for the Development Management (DM) service, including registering planning applications, validating submissions, and supporting planning officers in delivering a high-quality service.
Key Responsibilities
- Validate and register planning applications, ensuring fees and documentation meet national and local standards.
- Handle incoming correspondence and respond to public inquiries in a helpful and legally compliant manner.
- Maintain accurate records using planning and GIS systems.
- Support consultations and notifications to neighbours and statutory bodies.
- Assist with producing planning reports, agendas, and local newspaper notices.
- Support planning appeals and maintain enforcement and application databases.
- Perform administrative tasks such as scanning, printing, and linking documents.
- Conduct land charge and property history searches.
- Promote excellent customer service and contribute to continuous improvement.
Skills & Experience Required
- Minimum 1 year in a support or customer service role.
- 5 GCSEs (Grade 4/C or above) including English and Maths.
- Proficiency in MS Office and planning software; experience with GIS and mapping tools preferred.
- Knowledge of planning procedures, data protection, and basic finance (invoicing, fee reconciliation).
- Strong communication and interpersonal skills.
- Ability to manage workload independently and meet tight deadlines.
Work Environment & Expectations
- Hybrid work setup with performance-driven culture.
- Expected to work flexibly between 9am and 5pm.
- High emphasis on teamwork, accuracy, initiative, and customer care.
Planning Support Officer (Admin and Clerical) employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Support Officer (Admin and Clerical)
✨Tip Number 1
Familiarise yourself with the local planning regulations and procedures. Understanding the specific requirements for planning applications in your area will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves handling public inquiries, showcasing your ability to communicate effectively and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Gain proficiency in GIS and planning software if you haven't already. Being able to discuss your experience or willingness to learn these tools can significantly enhance your appeal to the hiring team.
✨Tip Number 4
Prepare examples of how you've managed workloads and met deadlines in previous roles. This will help you illustrate your organisational skills and ability to thrive in a performance-driven environment during the interview.
We think you need these skills to ace Planning Support Officer (Admin and Clerical)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative and customer service roles. Emphasise any specific skills related to planning procedures, MS Office proficiency, and GIS software experience.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Planning Support Officer role. Mention your ability to handle correspondence, maintain records, and support planning officers, showcasing your understanding of the position.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've managed workloads independently and met tight deadlines in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at i-Jobs
✨Know Your Planning Procedures
Familiarise yourself with local and national planning procedures. Understanding the basics of how planning applications are validated and processed will show your commitment to the role and help you answer questions confidently.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Be ready to discuss how you've handled inquiries or complaints, as this role places a strong emphasis on excellent customer care.
✨Showcase Your Technical Proficiency
Be prepared to discuss your experience with MS Office and any planning software you've used. If you have experience with GIS and mapping tools, make sure to mention it, as this could set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
Since the role requires a high level of teamwork and flexibility, think of examples that demonstrate your ability to work well in a team and adapt to changing circumstances. Highlighting your initiative and ability to manage your workload independently will also be beneficial.
