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For Companies At a Glance
- Tasks: Provide top-notch support for parking services and manage complaints effectively.
- Company: Join a dynamic council team in Southwark, making a difference in community services.
- Benefits: Earn £19.94 per hour with flexible working hours and valuable experience.
- Why this job: Be part of a vital team that ensures fair parking practices and customer satisfaction.
- Qualifications: 1 year of parking services experience and knowledge of parking legislation required.
- Other info: Great opportunity for career growth in a supportive environment.
Job Description
Parking Dept and Complaints Officer \\n\\nLocation: 160 Tooley Street, Southwark, SE1 2QH\\n\\nStart Date: ASAP                                               \\n\\nContract Duration: 3+ months\\n\\nWorking Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week\\n\\nPay Rate: £ 19.94 per hour\\n\\nJob Ref: OR15481\\n\\nJob Responsibilities\\n\\nDeliver timely and effective services for the Parking and Network Management team and the council.\\n\\nProduce high-quality work consistently.\\n\\nEvaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage.\\n\\nReconcile and monitor parking income and performance of Enforcement Agents.\\n\\nRespond to Statements of Truth (SOT) and N244 forms.\\n\\nCoordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO.\\n\\nManage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.\\n\\nPerson Specifications\\n\\nMust Have\\n\\nAt least 1 year of parking services back office experience.\\n\\nKnowledge of parking legislation, including CPR 75.\\n\\nNice to Have\\n\\nExperience in handling complaints.\\n\\nDISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed
Parking Dept and Complaints Officer employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Dept and Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the parking services field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of parking legislation and complaint handling. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your back office experience and any specific achievements in managing complaints or monitoring performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Parking Dept and Complaints Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Parking Dept and Complaints Officer role. Highlight your relevant experience in parking services and any knowledge of parking legislation, as this will show us you’re a great fit for the job.
Showcase Your Skills: Don’t forget to emphasise your skills in handling complaints and managing correspondence. We want to see how you can deliver high-quality work consistently, so give us examples of your past achievements in these areas.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This helps us quickly understand your qualifications and why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding the role.
How to prepare for a job interview at i-Jobs
✨Know Your Stuff
Make sure you brush up on parking legislation, especially CPR 75. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and understand the complexities involved.
✨Showcase Your Experience
Prepare specific examples from your past work in parking services or handling complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with the job requirements.
✨Be Ready for Scenarios
Expect situational questions where you might need to evaluate evidence or handle a complaint. Think through potential scenarios beforehand and how you would approach them, demonstrating your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or challenges the Parking Dept faces. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
