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- Tasks: Investigate complex complaints and ensure top-notch customer service.
- Company: Local authority dedicated to community support and improvement.
- Benefits: Competitive pay of £24.43 per hour with potential for extension.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in complaints handling and knowledge of tribunal procedures.
- Other info: Join a supportive team and gain insights into local government operations.
The predicted salary is between 24 - 25 £ per hour.
A local authority in the United Kingdom is seeking a Complaint Investigator to handle complex complaints and ensure excellent customer service. The role involves investigating complaints and liaising with the Local Government Ombudsman.
Candidates should have experience in complaints handling and a strong understanding of legal frameworks related to tribunal procedures.
This position offers a pay rate of £24.43 per hour and is expected to last for 3+ months.
Complaint Investigator – Local Government & Tribunals Support in London employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Investigator – Local Government & Tribunals Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector or those who have worked as complaint investigators. A friendly chat can lead to insider info about job openings and what the hiring managers are really looking for.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tribunal procedures and legal frameworks. We recommend practising common interview questions related to complaints handling so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to find positions that match your skills and experience, so don’t miss out on the opportunity to join the team.
We think you need these skills to ace Complaint Investigator – Local Government & Tribunals Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and any relevant legal knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. Remember, we love a personal touch!
Showcase Your Communication Skills: As a Complaint Investigator, strong communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. We want to see that you can handle customer interactions with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at i-Jobs
✨Know Your Complaints Handling
Make sure you brush up on your complaints handling experience. Be ready to discuss specific cases where you successfully resolved issues, highlighting your approach and the outcome. This will show your potential employer that you have the practical skills they’re looking for.
✨Understand Legal Frameworks
Familiarise yourself with the legal frameworks related to tribunal procedures. Being able to reference relevant laws or guidelines during your interview will demonstrate your knowledge and commitment to the role. It’s a great way to set yourself apart from other candidates.
✨Customer Service is Key
Since excellent customer service is crucial for this role, think of examples where you went above and beyond for a customer. Prepare to share these stories, as they’ll illustrate your dedication to providing top-notch service, which is essential for a Complaint Investigator.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the local authority's approach to complaints and how they work with the Local Government Ombudsman. This shows your interest in the role and helps you gauge if it’s the right fit for you.
