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- Tasks: Investigate complex complaints and ensure excellent customer service.
- Company: Local Council committed to community values and strategic aims.
- Benefits: Competitive pay rate of £24.43 per hour and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in handling complaints and strong customer service skills.
- Other info: Flexible working hours with opportunities for professional growth.
The predicted salary is between 20 - 30 £ per hour.
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00
Pay Rate: £24.43 Per Hour
Job Responsibilities:
- Investigate complex complaints made under the Council’s Corporate Complaints process.
- Investigate and respond to enquiries made by the Local Government Ombudsman (LGO).
- Carry out investigations in line with the Council’s overall vision, values, and strategic aims, ensuring excellent customer service is delivered.
- Provide high-quality service in terms of clerking and providing advice to the Tenancy and Leaseholders Arbitration Tribunals in accordance with the legal framework, Tribunals Rules, and Procedures.
Person Specifications:
Must Have:
- Experience in handling complex complaints and investigations.
- Strong understanding of the Council's vision, values, and strategic aims.
- Ability to deliver excellent customer service.
- Familiarity with legal frameworks, Tribunals Rules, and Procedures.
Nice to Have:
- Experience working with the Local Government Ombudsman (LGO).
- Background in clerking or providing advice to arbitration tribunals.
Complaint Investigator LBS-010 (Housing) in London employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Investigator LBS-010 (Housing) in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local government or have experience with complaints investigations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on the Council's vision and values. Show us you understand what they stand for and how you can contribute to their goals. Tailor your responses to highlight your experience with complex complaints and customer service.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. We’ve got loads of opportunities waiting for you, so make sure to check them out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Complaint Investigator LBS-010 (Housing) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with complex complaints and investigations. We want to see how your skills align with the Council's vision and values, so don’t hold back!
Showcase Customer Service Skills: Since delivering excellent customer service is key for this role, include examples of how you've provided top-notch service in past positions. We love seeing real-life scenarios that demonstrate your abilities!
Know the Legal Framework: Familiarity with legal frameworks and Tribunal Rules is a must. If you have experience in this area, make sure to mention it! We’re looking for candidates who can navigate these complexities with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at i-Jobs
✨Know Your Stuff
Make sure you understand the Council's vision, values, and strategic aims. Research their approach to complaints and how they align with their overall goals. This will show that you're not just interested in the role, but also in contributing to their mission.
✨Showcase Your Experience
Prepare specific examples from your past where you've successfully handled complex complaints or investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your skills in action.
✨Brush Up on Legal Frameworks
Familiarise yourself with the legal frameworks and Tribunal Rules relevant to the role. Being able to discuss these confidently will demonstrate your preparedness and understanding of the responsibilities you'll be taking on.
✨Customer Service is Key
Be ready to discuss how you deliver excellent customer service, especially in challenging situations. Think of examples where you've gone above and beyond to resolve issues, as this will highlight your commitment to providing a high-quality service.
