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- Tasks: Help reduce complaints and manage tribunal cases in a supportive role.
- Company: Join a dedicated team at the Cunard Building in Liverpool.
- Benefits: Earn £41.83 per hour with flexible working hours.
- Why this job: Make a real difference in the SEND community while gaining valuable experience.
- Qualifications: Experience in handling SEND complaints and tribunal processes is essential.
- Other info: Opportunity for professional growth in a dynamic environment.
Location: Cunard Building, Water Street, Pier Head, Liverpool, L2 2BS
Start Date: ASAP
Contract Duration: 3+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £41.83 per hour
Job Responsibilities:
- Assist in reducing complaints and tribunals related to SEND.
- Provide expert support to manage and clear the backlog of cases.
- Work on-site one day per week.
Person Specifications:
Must Have:
- Proven experience in handling SEND complaints and tribunal processes.
Nice to Have:
- Experience in interim roles providing short-term support.
Tribunal and Complaints Officer in Liverpool employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tribunal and Complaints Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who have experience with SEND complaints and tribunals. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SEND processes. We recommend practising common interview questions and scenarios related to tribunal cases. The more confident you are, the better you'll shine!
✨Tip Number 3
Showcase your expertise! When you get the chance to speak with potential employers, highlight your past experiences in managing complaints and clearing backlogs. Real-life examples can make a huge difference.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Tribunal and Complaints Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SEND complaints and tribunal processes. We want to see how your skills match the job description, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate brevity, so make every word count!
Show Your Passion: Let us know why you’re interested in this role! Share your enthusiasm for helping reduce complaints and managing cases. A bit of personality goes a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at i-Jobs
✨Know Your SEND Inside Out
Make sure you brush up on your knowledge of Special Educational Needs and Disabilities (SEND) complaints and tribunal processes. Familiarise yourself with recent case studies or changes in legislation that could come up during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled complaints or managed tribunal cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you would approach reducing complaints and clearing backlogs. Think about strategies you've used before and be prepared to share your thought process on how to tackle these challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the organisation. This shows your genuine interest and helps you assess if the position is the right fit for you.
