At a Glance
- Tasks: Be the first point of contact for children's safety and wellbeing concerns.
- Company: Join a dedicated team making a difference in children's lives.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Work in a dynamic role with a focus on empathy and professionalism.
- Why this job: Make a real impact while helping children and families in need.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 12.76 - 12.76 £ per hour.
- Position: Customer Service Advisor Care 12.76 Per hour
- Job
Reference: OR(phone number removed) Job Responsibilities Act as the first point of contact for concerns relating to children s safety and wellbeing.
Handle telephone calls from the public, police, healthcare professionals, teachers, and partner agencies.
Gather accurate and detailed information by asking appropriate questions.
Record information clearly and accurately on internal systems.
Ensure all case details are factual, complete, and submitted to Children s Social Care.
Provide professional, empathetic, and confidential customer service.
Manage sensitive and potentially distressing calls calmly and professionally.
Use Microsoft Office and internal databases to maintain accurate records.
Follow safeguarding procedures and organisational policies at all times.
Person Specification Previous customer service or call handling experience.
Excellent verbal and written communication skills.
Strong listening, questioning, and information-gathering skills.
Ability to type accurately while speaking on the phone.
Good attention to detail and accurate data...
Customer Service Advisor Care & Wellbeing Hub (Childrens) G2 in Lincolnshire employer: i-Jobs
i-jobs is an exceptional employer that values collaboration and community impact, making it a rewarding place to work for those passionate about environmental services. With a strong focus on employee growth and development, the company offers a supportive work culture where innovative ideas are encouraged, and team members can thrive in their roles. Located in Liverpool, employees benefit from a vibrant city atmosphere while contributing to meaningful improvements within the council.
