At a Glance
- Tasks: Be the first point of contact for children's safety and wellbeing concerns.
- Company: Join a supportive team dedicated to making a difference in children's lives.
- Benefits: Earn £12.76 per hour with flexible working hours and valuable experience.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
- Why this job: Make a real impact while developing your communication and customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 12.76 - 12.76 £ per hour.
Location: 36 Orchard Street, Lincoln, LN11XX
Start Date: ASAP
Contract Duration: 12+ Weeks (3+ Months)
Working Hours: 37 hours per week
Pay Rate: PAYE: £12.76 Per hour
Job Responsibilities:
- Act as the first point of contact for concerns relating to children's safety and wellbeing.
- Handle telephone calls from the public, police, healthcare professionals, teachers, and partner agencies.
- Gather accurate and detailed information by asking appropriate questions.
- Record information clearly and accurately on internal systems.
- Ensure all case details are factual, complete, and submitted to Children's Social Care.
- Provide professional, empathetic, and confidential customer service.
- Manage sensitive and potentially distressing calls calmly and professionally.
- Use Microsoft Office and internal databases to maintain accurate records.
- Follow safeguarding procedures and organisational policies at all times.
Person Specification:
- Previous customer service or call handling experience.
- Excellent verbal and written communication skills.
- Strong listening, questioning, and information-gathering skills.
- Ability to type accurately while speaking on the phone.
- Good attention to detail and accurate data entry skills.
- Confident using Microsoft Office and computer systems.
- Able to remain calm, resilient, and professional in sensitive situations.
- Empathetic, patient, and compassionate approach.
- Strong organisational and time management skills.
- Flexible, adaptable, and able to work in a fast-paced environment.
- Eligible to work in the UK.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Customer Service Advisor Care & Wellbeing Hub (Childrens) G2 in Lincoln employer: i-Jobs
i-jobs is an exceptional employer that values collaboration and community impact, making it a rewarding place to work for those passionate about environmental services. With a strong focus on employee growth and development, the company offers a supportive work culture where innovative ideas are encouraged, and team members can thrive in their roles. Located in Liverpool, employees benefit from a vibrant city atmosphere while contributing to meaningful improvements within the council.
