At a Glance
- Tasks: Lead the resolution of SEND complaints and improve outcomes for children.
- Company: Join a supportive team dedicated to inclusion in education.
- Benefits: Competitive daily rate, flexible working hours, and professional development opportunities.
- Other info: Opportunity to work collaboratively with schools and families in a dynamic environment.
- Why this job: Make a real difference in the lives of children with special educational needs.
- Qualifications: Strong knowledge of SEND legislation and excellent communication skills required.
Location: The Crescent, Taunton, Somerset, TA1 4DY
Start Date: ASAP (target start date: 31 August 2026)
Contract Duration: 18 weeks
Working Hours: 37 hours per week; work pattern to be agreed with the successful candidate
Pay Rate: PAYE: £269.23 per day
Job Responsibilities:
- Manage and coordinate Stage 1 SEND complaints from receipt through to resolution.
- Acknowledge, investigate and respond to complaints within agreed timescales.
- Review relevant records, evidence and information to support thorough investigations.
- Communicate clearly and professionally with parents, carers, schools and other professionals.
- Prepare accurate, fair and well-structured complaint responses.
- Work with internal services and partner agencies to resolve concerns at the earliest opportunity.
- Identify key issues, themes, trends and lessons arising from complaints.
- Maintain accurate complaint records and monitoring information.
- Recommend improvements and contribute to action planning based on complaint outcomes.
- Support compliance with SEND legislation, statutory guidance and local authority procedures.
- Escalate complex or high-risk matters to the Senior Inclusion Lead where appropriate.
- Attend relevant meetings and contribute to a culture of openness, learning and continuous improvement.
Person Specification:
Must-Have Requirements:
- Strong knowledge of SEND legislation, guidance and processes.
- Experience investigating complaints or resolving complex concerns.
- Excellent written and verbal communication skills.
- Strong analytical, investigative and problem-solving abilities.
- Ability to manage competing priorities and meet deadlines.
- Commitment to improving outcomes and experiences for children and young people with SEND.
- Eligible to work in the UK.
- Enhanced DBS clearance.
- Valid driving insurance covering commercial and business use.
- Criminal Convictions Declaration.
- Confidentiality Agreement.
- Up-to-date CV.
Nice-to-Have Requirements:
- Experience working within a local authority, education or SEND service.
- Knowledge of statutory complaints and dispute resolution procedures.
- Experience working with families, schools and multi-agency partners.
Inclusion Lead (Grade 9) employer: i-Jobs
i-jobs is an exceptional employer that values collaboration and community impact, making it a rewarding place to work for those passionate about environmental services. With a strong focus on employee growth and development, the company offers a supportive work culture where innovative ideas are encouraged, and team members can thrive in their roles. Located in Liverpool, employees benefit from a vibrant city atmosphere while contributing to meaningful improvements within the council.
StudySmarter Expert Advice🤫
We think this is how you could land Inclusion Lead (Grade 9)
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to i-Jobs, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Inclusion Lead (Grade 9)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of i-Jobs. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at i-Jobs. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at i-Jobs
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with i-Jobs.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Inclusion Lead (Grade 9) role at i-Jobs, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show i-Jobs that you can think critically and act effectively under pressure.
