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- Tasks: Support tenants with housing repairs and manage inquiries efficiently.
- Company: Join a dedicated housing repairs team focused on tenant satisfaction.
- Benefits: Earn £18.00 per hour with potential for contract extension.
- Why this job: Make a real impact by helping people keep their homes safe and secure.
- Qualifications: Experience in housing roles and strong communication skills are essential.
- Other info: Work Monday to Friday, 37 hours a week, in a collaborative environment.
Job Opportunity: Housing Officer (Temporary) Position: Housing Officer, Repairs Contract: Temporary, ASAP – 6 Month Contract Possibility of Extension: Yes, based on performance Pay Rate: £18.00 per hour (PAYE) Working Hours: 37 hours per week, Monday to Friday, 08:45 – 17:00 Location: GU2 4BB Job Purpose: Our housing repairs team are always busy helping tenants with a wide variety of enquiries. This role provides direct support to tenants, understanding the issues they are reporting, trying where possible to help them resolve simple issues themselves but always providing access to tradespeople when a fault needs a repair and getting our tenants the help, they need to keep properties safe and secure. We deal with everything from dripping taps to badly damaged properties in need of extensive repairs. What you\’ll do on a typical day: Provide direct support to customers by telephone and through correspondence. Assess and process housing repairs work on our Orchard system. Update changes to repair work jobs. Liaise and work flexibly with our Housing Repairs Team and contractors. Work effectively with other specialist teams across the council. Process invoices, liaising with contractors, answering enquiries. Providing updates to customers and prioritising jobs in conjunction with the Team Leader and caseworkers looking after repairs. Administrating queries, arranging repairs, new tenancies and swaps for our rental garage stock.Qualifications and Experience: Previous experience in a housing officer-related field is essential. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you\’re applying
Housing Officer employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the Orchard system, as it's crucial for processing housing repairs. If you can demonstrate your proficiency in this software during the interview, it will set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of housing laws and regulations. Being able to discuss relevant policies confidently will show that you're well-prepared and serious about the role.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of how you've successfully resolved tenant issues in the past. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 4
Showcase your interpersonal and communication skills by practicing clear and concise responses. Since you'll be liaising with tenants and contractors, being articulate will help you make a great impression.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Housing Officer. Highlight your relevant experience in housing repairs and customer support in your application.
Tailor Your CV: Customize your CV to reflect your experience in housing-related fields. Emphasize your knowledge of housing laws, regulations, and any relevant software proficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong interpersonal skills and problem-solving abilities. Mention specific examples of how you've successfully handled tenant inquiries or repairs in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at i-Jobs
✨Show Your Knowledge of Housing Regulations
Make sure to brush up on housing laws, regulations, and policies before the interview. Being able to discuss these topics confidently will demonstrate your understanding of the role and its responsibilities.
✨Highlight Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved tenant issues or improved processes. This will showcase your proactive approach and ability to handle challenges effectively.
✨Demonstrate Strong Communication Abilities
Since the role involves direct support to customers, practice articulating your thoughts clearly. Be ready to discuss how you would communicate with tenants and contractors to ensure smooth operations.
✨Familiarize Yourself with the Orchard System
If possible, get acquainted with the Orchard housing management software. Mentioning your proficiency or willingness to learn will show that you're prepared to hit the ground running in this role.
