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- Tasks: Help individuals with housing needs and manage caseloads in a supportive team.
- Company: Join a local authority dedicated to tackling homelessness and improving lives.
- Benefits: Earn £15.84 per hour with a structured workweek and potential for impactful work.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Experience in local authority settings and strong customer service skills are essential.
- Other info: Opportunity to engage in meaningful conversations and access grant funding for housing solutions.
Housing Advice Officer
Location: Ty Penallta, Penallta House, Tredomen Business Park, CF82 7PG
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: GBP 15.84 per hour
Job Ref: OR10369
Responsibilities
- Work directly within a local authority setting, specifically in a Homelessness team.
- Manage caseloads and make enquiries into individuals\’ housing needs.
- Provide advice and assistance on housing matters.
- Make legal decisions regarding homelessness and refer individuals to support services.
- Engage in difficult conversations with clients as necessary.
- Utilize access to grant funding to alleviate housing needs.
- Work to deadlines and prioritize tasks effectively.
- Answer calls and provide advice and assistance to those seeking help.
- Review individuals\’ housing needs and make decisions on homelessness status.
- Maintain all record-keeping and data entry in line with requirements.
- Maximize housing options to successfully discharge duties.
- Make referrals to the emergency housing team and monitor these placements.
Person Specification
- Direct work experience in a local authority setting within a Homelessness team.
- Experience with Homelessness legislation and case management.
- Excellent customer service skills.
- Proficient in record-keeping and data entry.
- Understanding of the CIVICA Abritas system is advantageous but not essential.
- Knowledge and understanding of Renting Homes legislation.
- Ability to work from the office five days a week.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed. #J-18808-Ljbffr
Housing Advice Officer employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice Officer
✨Tip Number 1
Familiarise yourself with the latest homelessness legislation and case management practices. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in local authority settings or homelessness teams. They can provide valuable insights and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as difficult conversations with clients. Practising these interactions can boost your confidence and show your readiness for the job.
✨Tip Number 4
If you have access to any training or workshops on customer service skills, take advantage of them. Strong customer service abilities are crucial for this position and can set you apart from other candidates.
We think you need these skills to ace Housing Advice Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Advice Officer. Tailor your application to highlight relevant experience in local authority settings and homelessness legislation.
Highlight Relevant Experience: In your CV and cover letter, emphasise any direct work experience you have within a Homelessness team. Mention specific cases you've managed and how you've provided advice and assistance on housing matters.
Showcase Customer Service Skills: Since excellent customer service skills are crucial for this role, provide examples in your application that demonstrate your ability to engage with clients, especially in difficult conversations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for maintaining accurate record-keeping and data entry.
How to prepare for a job interview at i-Jobs
✨Know Your Legislation
Familiarise yourself with homelessness legislation and the Renting Homes Act. Being able to discuss these topics confidently will demonstrate your expertise and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This is crucial for a Housing Advice Officer, as you'll be engaging with clients who may be in distressing situations.
✨Demonstrate Case Management Experience
Be ready to discuss your experience managing caseloads and making legal decisions. Highlight specific instances where you successfully navigated complex cases or made impactful referrals.
✨Prepare for Difficult Conversations
Think about how you would handle challenging discussions with clients. Practising your approach to sensitive topics will help you feel more confident during the interview.
