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- Tasks: Manage customer inquiries and repairs through calls and emails while providing administrative support.
- Company: Join a dynamic team focused on delivering top-notch housing repair services.
- Benefits: Earn £15.18 per hour with potential for contract extension based on performance.
- Why this job: Gain valuable experience in customer service and make a real impact in the community.
- Qualifications: Must have strong communication skills and experience in customer service across various channels.
- Other info: Work Monday to Friday, 08:45 - 17:00 in a supportive team environment.
Job Opportunity: Repairs Administrator (Temporary) Position: Repairs Administrator Contract: Temporary, 3 Month contract Possibility of Extension: Yes, based on performance Pay Rate: £15.18 per hour (PAYE) Working Hours: 37.5 hours per week, Monday to Friday, 08:45 – 17:00 Location: SM1 4LE Job Purpose: The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues, (Customer Care and Repairs) and involves triaging Housing Management enquiries, repairs calls and logging the repair, managing busy email inboxes and undertaking admin tasks. Key Responsibilities: The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections. Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.Qualifications and Experience: Experience in delivering high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc Excellent listening skills, analysis of customer needs and applying appropriate resolution Good written and oral communications A proactive approach to responding to customer needs and expectations Be able to work as an individual and as a member of a team Have excellent organisational skills with the ability to prioritise workloads to meet customer\’s needs. Empathetic Use of NEC (Northgate) or equivalent Outcome focusedDisclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you\’re applying
Housing Administrator employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator
✨Tip Number 1
Make sure to familiarize yourself with the NEC (Northgate) system or any equivalent software. Highlighting your experience with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively handled customer inquiries in the past. Be ready to discuss specific situations where you resolved issues and improved customer satisfaction.
✨Tip Number 3
Since the role involves managing busy call queues, practice your multitasking abilities. You might want to simulate handling multiple inquiries at once to showcase your organizational skills during the interview.
✨Tip Number 4
Research common housing management issues and repairs that may arise. Being knowledgeable about these topics will help you engage in meaningful discussions with the hiring team and demonstrate your proactive approach.
We think you need these skills to ace Housing Administrator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Repairs Administrator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in delivering high-quality customer service across various channels. Provide specific examples of how you've successfully managed customer inquiries and resolved issues.
Showcase Communication Skills: Since good written and oral communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and ensure your documents are free from errors.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how your skills align with the role. Mention your proactive approach and organizational skills, as these are key attributes for the position.
How to prepare for a job interview at i-Jobs
✨Showcase Your Customer Service Skills
Since the role requires high-quality customer service across various channels, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to listen, analyze needs, and provide effective resolutions.
✨Demonstrate Your Organizational Abilities
The job involves managing multiple tasks and prioritizing workloads. Discuss your strategies for staying organized and how you manage competing priorities, especially in a busy environment.
✨Familiarize Yourself with NEC or Similar Systems
If you have experience with NEC (Northgate) or similar systems, make sure to mention it during the interview. If not, do some research on these systems to show your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare for scenarios related to housing repairs and customer complaints, and think about how you would approach these challenges.
