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- Tasks: Lead and manage high-quality Revenues and Benefits services for Wirral Council.
- Company: Join a forward-thinking council focused on community impact and innovation.
- Benefits: Competitive pay, professional development, and a chance to make a difference.
- Why this job: Shape strategic services while fostering a customer-centric culture.
- Qualifications: Degree level education or equivalent experience in relevant fields.
- Other info: Dynamic role with opportunities for continuous learning and improvement.
Head of Revenues & Benefits
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Location: 2 Alice Square, Birkenhead, CH412YA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: ÂŁ 103.57 per hour
Job Ref: OR12696
Job Responsibilities
Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services.
Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council’s policy objectives in relation to Revenues and Benefits.
Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services.
Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities.
Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon.
Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation.
Implement a “Digital first” approach, enabling digital solutions for all customers and minimizing human interaction.
Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures.
Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement.
Compile and implement the service business plan, ensuring alignment with strategic and financial planning.
Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk.
Contribute to the Operational Performance Board with relevant data and intelligence regarding the service.
Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection.
Foster a high-performing culture within the service, focusing on continuous improvement and value for money.
Provide support and advice to Councillors on matters relating to the Service.
Undertake other reasonable duties commensurate with the job role.
Person Specifications
Educated to degree level or equivalent experience relevant to the job description.
Evidence of continuously developing self and others, creating an environment of continuous learning and improvement.
Excellent relationship management skills with the ability to navigate diverse stakeholder views.
High level of written and oral communication skills, with the ability to influence and negotiate effectively.
Creative with an innovative approach, challenging the status quo and addressing new challenges.
Experience of driving or leading key projects and delivering successful outcomes.
Strong collaborator with the ability to empower individuals and teams to deliver outcomes.
Experience of leading strategic initiatives or contributing to strategy/policy development and implementation.
Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities.
Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty.
Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines.
Role model with demonstrable leadership skills and integrity.
Ability to make effective evidence-based decisions under constraints or uncertainty.
Experience of using insight/intelligence to improve organizational performance.
Politically astute.
Desirable Skills, Behaviours, Knowledge and Experience
Experience of leading a Revenues and Benefits function.
Project management experience.
Systems implementation experience.
Experience of managing budgets.
Our Values
Customer focused
Professional
Ambitious
Accountable
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed
Head of Revenues & Benefits employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Revenues & Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local events related to Revenues and Benefits. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council's recent initiatives and challenges. This will help us demonstrate our knowledge and show that we’re genuinely interested in making a difference in the role.
✨Tip Number 3
Practice common interview questions, especially those around leadership and strategic initiatives. We want to be ready to showcase our experience in driving projects and managing budgets effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Head of Revenues & Benefits
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, make sure to read the job description carefully. It’s packed with clues about what we’re looking for, so tailor your application to highlight how your skills and experiences match our needs.
Showcase Your Leadership Skills: As a Head of Revenues & Benefits, we want to see your leadership style shine through. Share specific examples of how you've led teams or projects in the past, and don’t forget to mention any innovative solutions you’ve implemented!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon. Make sure your application is easy to read and gets straight to the point, showcasing your relevant experience without fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at i-Jobs
✨Know Your Stuff
Make sure you thoroughly understand the responsibilities of the Head of Revenues & Benefits role. Familiarise yourself with Wirral Council's objectives and how your experience aligns with their needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to foster a high-performing culture and manage budgets effectively. Be ready to discuss how you can empower individuals and drive strategic initiatives within the council.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Use straightforward language and avoid jargon when discussing complex topics. This will showcase your ability to provide clear advice and support to stakeholders and councillors.
✨Be Innovative and Solution-Oriented
Think about how you can challenge the status quo and implement innovative solutions. Prepare to discuss any past experiences where you've successfully introduced new ideas or processes. This will demonstrate your creative approach and commitment to continuous improvement, which is crucial for this role.
