At a Glance
- Tasks: Be the first point of contact for out-of-hours customer enquiries and handle emergency calls.
- Company: Join a supportive council team dedicated to serving the community.
- Benefits: Earn £12.76 per hour with flexible shifts and valuable experience.
- Other info: Perfect for those seeking part-time work with a meaningful impact.
- Why this job: Make a real difference by helping people in urgent situations.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12.76 - 12.76 £ per hour.
- Position: Customer Service Advisor Out of Hours (G2)
- Contract Duration: 3+ Months
Working Hours: 25 hours per week - (Out of Hours shifts including evenings, nights, weekends, and public holidays)
- Pay Rate: PAYE: £12.76 per hour
- Job Responsibilities
- Act as the first point of contact for out-of-hours customer enquiries across Adult Social Care, Children's Services, and other council services.
- Handle emergency and sensitive calls from members of the public and professional partners, including Police and Health Services.
- Gather, record, and process information accurately and efficiently while following relevant procedures.
- Assess the nature of calls and elevate urgent or safeguarding concerns to the appropriate teams.
- Provide excellent customer service across a range of council services, including housing repairs, libraries, and general enquiries.
- Maintain accurate records using council systems and databases.
- Communicate clearly and professionally with customers and internal/external stakeholders.
- Work effectively in a fast‑paced environment while managing multiple priorities.
Person Specification
- Previous experience in customer service, contact centre, administration, or a similar role.
- Excellent verbal and written communication skills.
- Ability to handle sensitive and confidential information professionally.
- Strong listening skills with the ability to gather accurate information.
- Good IT skills, including confidence using Microsoft Office and Windows‑based systems.
- Ability to remain calm and professional when dealing with challenging or emergency situations.
- Flexible approach and willingness to work evenings, overnight shifts, weekends, and public holidays.
- Ability to work independently and as part of a team.
- #J-18808-Ljbffr
Customer Service Advisor Out Of Hours (G2) employer: i-Jobs
i-jobs is an exceptional employer that values collaboration and community impact, making it a rewarding place to work for those passionate about environmental services. With a strong focus on employee growth and development, the company offers a supportive work culture where innovative ideas are encouraged, and team members can thrive in their roles. Located in Liverpool, employees benefit from a vibrant city atmosphere while contributing to meaningful improvements within the council.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Out Of Hours (G2)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like i-Jobs.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like i-Jobs. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor Out Of Hours (G2)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to i-Jobs.
How to prepare for a job interview at i-Jobs
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in i-Jobs's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services i-Jobs offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
