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- Tasks: Manage Council Tax accounts and recover debts while providing excellent customer service.
- Company: Join a dedicated team in local government, making a difference in your community.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a vital service that supports your community and enhances your skills.
- Qualifications: Experience in revenue management and strong communication skills are essential.
- Other info: Engage in outreach work and mentor junior staff for a fulfilling career.
Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 6+ Month
Working Hours: Mon-Fri, 09:00, 37 Hours per week
Pay Rate: £21.45 per hour
Job Responsibilities:
- Manage Council Tax accounts and other revenue streams.
- Recover debts and maximize collection efficiently.
- Respond to inquiries via letter, phone, in person, and electronically.
- Process applications for discounts and reliefs, considering fraud prevention.
- Handle complaints and suggest improvements for service delivery.
- Submit irrecoverable debts for write-off as per procedures.
- Maintain an accurate database and fulfill audit requirements.
- Engage in outreach work to improve collection.
- Cooperate with external bodies to assist in revenue collection.
- Manage enforcement agents and report on their performance.
- Prepare records, deal with reports, and ensure data protection.
- Stay informed on relevant legislation and technology.
- Mentor and coach junior staff as needed.
- Assist in designing and implementing training programs.
- Contribute to process and procedure reviews.
- Conduct quality checks for accuracy.
- Promote equal opportunities and customer care.
Person Specifications:
Must Have:
- Experience in revenue management and debt recovery.
- Strong communication skills for handling inquiries and complaints.
- Ability to maintain accurate records and databases.
- Knowledge of relevant legislation and procedures.
- Commitment to customer care and equal opportunities.
Nice to Have:
- Experience with outreach and community engagement.
- Previous experience in mentoring and training staff.
Council Tax Officer / Revenues & Benefits Officer in City of London employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer / Revenues & Benefits Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your experience in revenue management and debt recovery – that’s what they want to hear!
✨Tip Number 3
Be proactive! If you see a role that fits, don’t just wait for the application window to open. Reach out directly to the hiring manager or team to express your interest and ask any questions you might have.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are committed to customer care and equal opportunities.
We think you need these skills to ace Council Tax Officer / Revenues & Benefits Officer in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in revenue management and debt recovery. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you’ve effectively handled inquiries and complaints in the past. We love seeing examples of how you’ve engaged with customers or resolved issues.
Be Detail-Oriented: Accuracy is crucial in managing Council Tax accounts and maintaining databases. When filling out your application, pay attention to detail and ensure everything is correct. It shows us you’re serious about the role and understand the importance of precision.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at i-Jobs
✨Know Your Stuff
Make sure you brush up on your knowledge of council tax regulations and debt recovery processes. Familiarise yourself with the relevant legislation and procedures, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since you'll be handling inquiries and complaints, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully resolved issues or communicated effectively with customers. This will demonstrate your strong communication skills.
✨Be Data Savvy
As a Council Tax Officer, maintaining accurate records is crucial. Be prepared to discuss your experience with databases and data protection. You might even want to bring along examples of how you've ensured accuracy in previous roles to showcase your attention to detail.
✨Emphasise Teamwork and Mentoring
If you've had experience mentoring or training staff, make sure to highlight this during your interview. Talk about how you’ve contributed to team success and improved service delivery, as this aligns well with the responsibilities of the role.
