At a Glance
- Tasks: Lead the IT Service Desk team and ensure top-notch support for users.
- Company: Join a dynamic public sector organisation in Chichester.
- Benefits: Competitive pay of £33.26 per hour and a supportive work environment.
- Other info: Opportunity to enhance your career in a collaborative and impactful role.
- Why this job: Make a real difference by improving IT services and supporting your team.
- Qualifications: Proven experience in managing IT Service Desks and strong communication skills.
Location: County Hall, Chichester, PO19 1RQ
Start Date: ASAP
Contract Duration: 01 September 2026 – 31 March 2027
Working Hours: 37 hours per week, Monday to Friday, 09:00 – 17:00
Pay Rate: £33.26 per hour
Job Responsibilities:
- Manage the day-to-day operations of the IT Service Desk.
- Lead and support the Service Desk team to deliver effective IT support.
- Ensure service requests and incidents are handled within agreed service levels.
- Monitor service performance and identify areas for improvement.
- Maintain strong communication with internal teams, stakeholders, and service users.
- Support the implementation of IT service improvements and processes.
- Ensure accurate reporting and documentation of service desk activities.
- Promote good customer service practices across IT support functions.
Person Specification:
Must-Have Requirements:
- Proven experience managing or leading an IT Service Desk function.
- Strong knowledge of IT service management processes.
- Experience handling incidents, requests, and service performance reporting.
- Ability to lead, motivate, and support a technical support team.
- Excellent communication and stakeholder management skills.
- Right to work in the UK.
- Ability to provide three years of written references, with employment gaps verified.
- Ability to complete required compliance checks and provide relevant documentation.
Nice-to-Have Requirements:
- Experience working within a public sector environment.
- Knowledge of IT service improvement methodologies.
- Experience working with service management frameworks such as ITIL.
Service Desk Manager (Information Technology) in Chichester employer: i-Jobs
i-jobs is an exceptional employer that values collaboration and community impact, making it a rewarding place to work for those passionate about environmental services. With a strong focus on employee growth and development, the company offers a supportive work culture where innovative ideas are encouraged, and team members can thrive in their roles. Located in Liverpool, employees benefit from a vibrant city atmosphere while contributing to meaningful improvements within the council.
