At a Glance
- Tasks: Lead the IT Service Desk team and ensure top-notch support for users.
- Company: Join a dynamic public sector organisation committed to excellent service delivery.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Enjoy a collaborative atmosphere with a focus on continuous improvement.
- Why this job: Make a real difference by improving IT services and supporting your community.
- Qualifications: Experience in managing IT Service Desks and strong communication skills.
The predicted salary is between 33.26 - 33.26 £ per hour.
- Position
- Service Desk Manager (Information Technology)
- Location
- County Hall, Chichester, PO19 1RQ
- Start Date
- ASAP
- Contract Duration
- 01 September March 2027
- Working Hours
- 37 hours per week, Monday to Friday, 09 00
- Pay Rate
- £33.26 per hour
- Job Reference
- (phone number removed)
- Job Responsibilities
- Manage the day-to-day operations of the IT Service Desk.
- Lead and support the Service Desk team to deliver effective IT support.
- Ensure service requests and incidents are handled within agreed service levels.
- Monitor service performance and identify areas for improvement.
- Maintain strong communication with internal teams, stakeholders, and service users.
- Support the implementation of IT service improvements and processes.
- Ensure accurate reporting and documentation of service desk activities.
- Promote good customer service practices across IT support functions.
Person Specification
- Must-Have Requirements
- Proven experience managing or leading an IT Service Desk function.
- Strong knowledge of IT service management processes.
- Experience handling incidents, requests, and service performance reporting.
- Ability to lead, motivate, and support a technical support team.
- Excellent communication and stakeholder management skills.
- Right to work in the UK.
- Ability to provide three years of written references, with employment gaps verified.
- Ability to complete required compliance checks and provide relevant documentation.
- Nice-to-Have Requirements
- Experience working within a public sector environment.
- Knowledge of IT service improvement methodologies.
- Experience working with service management frameworks such as ITIL.
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Service Desk Manager (Information Technology) in Bosham employer: i-Jobs
i-jobs is an exceptional employer that values collaboration and community impact, making it a rewarding place to work for those passionate about environmental services. With a strong focus on employee growth and development, the company offers a supportive work culture where innovative ideas are encouraged, and team members can thrive in their roles. Located in Liverpool, employees benefit from a vibrant city atmosphere while contributing to meaningful improvements within the council.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager (Information Technology) in Bosham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what i-Jobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges i-Jobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at i-Jobs!
✨Direct Apply to i-Jobs
Let's not forget to apply directly through the i-Jobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Manager (Information Technology) in Bosham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at i-Jobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at i-Jobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at i-Jobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
