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- Tasks: Help improve community life by tackling anti-social behaviour and supporting residents.
- Company: Join a dedicated team focused on enhancing council-owned properties.
- Benefits: Earn £23.20 per hour with flexible working hours and valuable experience.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Experience in social housing or anti-social behaviour is essential.
- Other info: Opportunity for personal growth and to work closely with local leaders.
Anti-Social Behaviour Officer Location: Ladbroke Grove London, W10 5UP Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay rate: £ 23.20 per hour Job Ref: (phone number removed) Responsibilities Deliver outstanding services to residents living in council-owned or managed properties, embedding a resident-first approach. Specific responsibilities include: Take effective actions to address Anti-Social Behaviour (ASB) and improve the overall quality of life for Council residents. Support the ASB Manager and Neighbourhood Teams by working closely with key community safety partnerships (internal and external). Ensure that casework is of the highest quality, providing support to residents throughout the process and striving for continuous service improvement. Investigate all allocated ASB cases, acting as the single point of contact to ensure effective and measurable outcomes. Support reporters and perpetrators, taking prompt enforcement or preventative actions and collaborating with agencies and partners when relevant. Ensure all cases referred to legal have sufficient evidence for court and demonstrate adherence to current legislation. Address safeguarding issues as part of a multi-agency approach, working to remove residents from immediate risk and informing a long-term action plan. Contribute to the development of estate action plans and design out crime surveys to resolve nuisance, environmental crime, and ASB on estates. Support the ASB Manager and Head of Neighbourhood Management in delivering the ASB communications strategy. Develop initiatives to reduce and prevent ASB, tailoring them based on estate profiles and key issues to increase resident satisfaction. Attend relevant meetings as requested by the ASB Manager or Senior Management Team. Support the development of ASB case management processes and skills of the Neighbourhood Management Teams. Respond to Members Enquiries/Complaints related to cases being managed by the ASB Team. Carry out any other duties as requested as part of the role of ASB Manager. Person Specification Essential qualifications and skills include: A professional qualification related to ASB and Housing or extensive experience relevant to social housing and ASB. GCSEs A to C grade in English. Ability to apply relevant legislative tools available to the Council as a social housing landlord. Experience working within the remits of civil court proceedings and legal processes. Highly organized with the ability to manage a varied workload, prioritize effectively, and produce high-quality work within set deadlines. Knowledge of housing legislation and other landlord-related obligations as set out in relevant legislation and best practice. Demonstrable excellent customer service skills and a coordinated working approach. Experience working with local councillors and MPs. Experience preparing for and presenting cases in court. Experience working in housing and delivering services to residents of social housing landlords. Ability to identify pre-legal remedies for resolving ASB and put these into action. Ability to contribute to others\’ development with shared best practice. Proficiency in using a range of IT software including Microsoft Word, Excel, and PowerPoint. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed
Anti-Social Behaviour Officer employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and community safety sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Anti-Social Behaviour Officer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of housing legislation and ASB processes. We want you to be able to showcase your expertise and demonstrate how you can improve the quality of life for residents.
✨Tip Number 3
Don’t forget to highlight your customer service skills! When you’re in the interview, share examples of how you’ve successfully supported residents in the past. We want to see that resident-first approach in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to tackle ASB challenges head-on.
We think you need these skills to ace Anti-Social Behaviour Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Anti-Social Behaviour Officer role. Highlight your relevant experience in social housing and ASB, and show us how you can deliver that resident-first approach we value.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and ability to manage a varied workload. We want to see how you prioritise tasks and produce high-quality work, especially under tight deadlines.
Demonstrate Your Knowledge: Familiarise yourself with housing legislation and the tools available to tackle ASB. We’re looking for candidates who can apply this knowledge effectively, so make sure to mention any relevant qualifications or experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible. Don’t miss out!
How to prepare for a job interview at i-Jobs
✨Know Your ASB Legislation
Make sure you brush up on the relevant housing legislation and anti-social behaviour laws before your interview. Being able to discuss these confidently will show that you understand the legal framework you'll be working within.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight situations where you've resolved conflicts or improved resident satisfaction, as this is key for the role.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage a varied workload and prioritise tasks. Use specific examples from your past experiences to illustrate your ability to meet deadlines and maintain high-quality work.
✨Prepare for Case Discussions
Think about cases you've worked on that involved ASB or housing issues. Be prepared to discuss your approach to investigating these cases and how you collaborated with other agencies to achieve positive outcomes.
