At a Glance
- Tasks: Manage the despatch process, ensuring efficiency and clear communication with customers and teams.
- Company: I Holland Limited is a leading British manufacturer of tablet punches and dies with 75 years of experience.
- Benefits: Enjoy part-time hours, competitive pay, profit-related pay, pension scheme, and health perks.
- Other info: Part-time role, 24 hours per week, Monday to Wednesday; DBS check required.
- Why this job: Join a reputable company, develop your skills, and contribute to a successful team in a dynamic environment.
- Qualifications: 3 years of administration experience required; must be eligible to work in the UK.
This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday.
I Holland Limited is the world's most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose
To ensure that the despatch process for both Tooling and Pharmacare runs effectively and efficiently using current systems but also in conjunction with the senior despatch administrator proactively developing systems to ensure that the process is slick as possible. The role will require clear communication not only with customers and agents but also with manufacturing and sales administration to ensure an awareness of the order status at all times, enabling the job holder to have the ability to answer customer queries and foresee any problems before they are encountered. The job holder should be up to date with any changes in despatch (including paperwork and legislative changes) and provide advice both pro-actively and when required. The job holder will also be responsible for logging and dealing with customer and supplier complaints and ensuring that corrective actions are implemented for this area.
Principal duties & responsibilities
- Ensure that the despatch process is efficient and effective and, in conjunction with the Senior Despatch Administrator, develop new processes if and when required (and ensuring that these are fully documented within the quality system).
- Ensure current processes are fully followed, e.g. freight bookings, post flights, despatch checklist, invoice submission to OB10, to ensure that all customer requested documentation is received on a timely basis to ensure that there is continuous improvement.
- Provide ongoing and helpful support to all customers (internal and external), being proactive and advising, where necessary, in relation to despatch/INCOTERMS/bills of exchange/letter of credit or freight quotes.
- To plan ahead at all times, ensuring that any problems are addressed before the point of despatch, including ensuring that all documentation that can be done before the point of despatch has been processed (e.g. invoices sent for authorisation, freight forwarders identified, payments received, POs chased, etc).
- Ensure that all customer complaints and supplier complaints are logged and that these are addressed on a timely basis, and corrective actions are implemented.
- To ensure all legal procedures and documentation processes for despatching goods are learnt, followed and kept up to date.
- Adhere to all policies and procedures.
- To work within all Health and Safety, environmental and other company procedures/guidelines.
Pay: £12.72 - £13.21 per hour, depending on experience.
Terms and Conditions of Employment
Please note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Part-time, Permanent
Expected hours: 24 per week - Monday, Tuesday & Wednesday
Benefits:
- PRP - Profit-related pay
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Application question: For security reasons, you must not have been out of the country for more than 28 consecutive days. Do you agree to a 5-year security check?
Experience: Administration: 3 years (required)
Work authorisation: United Kingdom (required)
Work Location: In person, Long Eaton Nottingham
Click 'Apply' to forward your CV.
Despatch Administrator - Part Time in Long Eaton employer: I Holland
I Holland Limited is an exceptional employer, offering a supportive work culture that values employee growth and development. With a commitment to health and wellbeing, employees benefit from a range of perks including profit-related pay, a company pension, and free flu jabs, all while working in a dynamic environment that fosters collaboration and innovation in the heart of Long Eaton, Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Despatch Administrator - Part Time in Long Eaton
✨Tip Number 1
Familiarise yourself with the despatch processes and terminology used in the industry, such as INCOTERMS and freight quotes. This knowledge will help you communicate effectively during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've proactively addressed issues in previous roles. Being able to discuss specific instances where you improved processes or resolved complaints will make you stand out.
✨Tip Number 3
Research I Holland Limited and their products thoroughly. Understanding their history, values, and customer base will allow you to tailor your conversation during the interview and show genuine interest in the company.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the tools they use for despatch management. This not only shows your enthusiasm for the role but also helps you assess if it's the right fit for you.
We think you need these skills to ace Despatch Administrator - Part Time in Long Eaton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration, particularly any roles that involved despatch or logistics. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the requirements, especially your ability to handle customer queries and manage documentation.
Highlight Communication Skills:Since clear communication is crucial for this role, provide examples in your application of how you've effectively communicated with customers and colleagues in previous positions. This could include resolving complaints or coordinating with different departments.
Prepare for Application Questions:Be ready to answer the application question regarding the 5-year security check. Ensure you understand the implications and can confirm your eligibility without issues, as this is a requirement for the position.
How to prepare for a job interview at I Holland
✨Know the Company Inside Out
Before your interview, make sure you research I Holland Limited thoroughly. Understand their history, products, and the specific role of a Despatch Administrator. This will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As the role involves clear communication with customers and internal teams, be prepared to showcase your communication skills during the interview. You might be asked to provide examples of how you've effectively handled customer queries or complaints in the past.
✨Be Proactive About Problem-Solving
The job requires anticipating issues before they arise. Think of instances where you've successfully identified potential problems and implemented solutions. Sharing these experiences can demonstrate your proactive approach, which is crucial for this role.
✨Familiarise Yourself with Relevant Processes
Make sure you understand key processes related to despatch, such as freight bookings and documentation requirements. Being knowledgeable about these areas will not only help you answer technical questions but also show that you're ready to hit the ground running.
