Warehouse Shift Manager in Stoke-on-Trent

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers.

At Culina Group we have a winning culture; we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!

Job Description

Reporting to the Operations Manager, the Warehouse Shift Manager will be focused on delivering consistent performance, ensuring that all day-to-day aspects of the operation are managed proactively. You will be working with the Operations Manager to fine-tune the current operation and are responsible for the day-to-day management of a large team.

Working hours: Monday to Friday rotating, 14.00-22.00

Key Duties of a Warehouse Shift Manager:

• Manage team attendance, performance, productivity and accuracy levels, motivating team members to achieve high levels.
• Coordinate and motivate the warehouse operation to ensure effective operational performance.
• As part of the senior operations team, drive continuous improvement within the warehouse, implementing plans to consistently improve performance.
• Responsible for shift manning and labour management to achieve workloads in a time-sensitive operation.
• Overall management and responsibility for achieving operational KPIs.
• Maintain a good working knowledge of warehouse operational areas including returns, inventory control, co-pack, delivery schedules along with Health & Safety procedures.
• Communicate confidently and effectively with staff, customers and other areas of the business to maintain and develop positive relationships.
• Responsible for controlling labour costs, whilst ensuring a flow of work is maintained throughout the warehouse without any disruption to the business.
• Responsible for the promotion of Health & Safety within the warehouse promoting MHE and accountability.
• Performance managing employees to ensure maximum productivity and taking appropriate steps to manage underperformance.
• Responsible for proactively managing and addressing any disciplinary matters that may arise ensuring that the correct procedure is followed at all times.
• Responsible for the control and management of all sickness and absence, supporting and managing employees effectively to ensure low levels of absence.

Qualifications

• Previous warehouse operational experience.
• Experience of managing, supporting and motivating a large team.
• Proven experience of all aspects of people management including probationary, attendance, performance and disciplinary matters.
• Experience of managing teams and prioritising a tight and challenging workload.
• Knowledge and experience of safe working practice inclusive of all Health and Safety elements.
• Ability to work efficiently and accurately under pressure.
• Good IT skills, Microsoft packages and WMS.
• Previous 3PL experience is highly advantageous.

Additional Information

As part of our drive to make iForce a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave Holiday entitlement of 28 days inclusive of bank holidays.
• Pension scheme 5% employee and 3% employer.
• Life Assurance - x 2 your annual salary.
• Wellness via our Employee Assistance Programme offering immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers providing substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition for employees who have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts via our benefit platform with access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!