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For Companies At a Glance
- Tasks: Be the go-to person for customer accounts, resolving issues and enhancing service.
- Company: Join iForce, a leader in e-commerce fulfilment with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, pension contributions, and wellness support.
- Other info: Opportunities for personal growth and a supportive team culture await you.
- Why this job: Make a real impact by delivering excellent customer service in a thriving environment.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 31092 - 31092 £ per year.
Company Description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers. At Culina, we have a winning culture; we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
Job Description
Reporting to the Customer Service Manager, the Customer Service Account Executive is to be the single point of contact for the selected customer accounts. To work alongside other internal departments and stakeholders to resolve delivery issues, claims and POD queries.
Working hours: Monday to Friday, 09:00 - 17:00
Salary: £31,092.28 per annum
Key Duties of a Customer Service Account Executive:
- Support the development and implementation of customer service policies and procedures.
- Monitor and review processes using customer feedback to propose change and support continuous improvements.
- Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment.
- Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships.
- Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team.
- Build and maintain strong relationships with internal and external stakeholders.
- Maintain agreed KPIs and report on performance and potential improvements.
- Liaise with company management to support and implement growth strategies.
- Support on ad-hoc projects as required.
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution.
Qualifications:
- Passion for delivery of excellent customer service within an ever-growing business.
- Coach, train and motivate team members, be able to influence and steer to produce high-end results.
- Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities.
- A creative approach to problem solving and diplomacy with the client.
- Considerable experience working in a customer-facing environment.
- A detailed understanding of logistics and despatch operations to be able to manage and advise others.
Additional Information:
As part of our drive to make Warrens a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave: 33 days inclusive of the bank holidays.
- Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance: 2 x your annual salary.
- Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
Customer Service Account Executive in Stafford employer: I force
Contact Detail:
I force Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Executive in Stafford
✨Tip Number 1
Get to know the company culture! Before your interview, check out iForce's values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of their #WinningTeam.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves handling complex customer issues, think of examples from your past experiences where you successfully resolved challenges. This will demonstrate your ability to adapt and find creative solutions.
✨Tip Number 3
Build rapport with your interviewers! Remember, they’re looking for someone who can maintain strong relationships with stakeholders. Be friendly, approachable, and show your enthusiasm for working collaboratively with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Account Executive in Stafford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how you can bring that passion to our team and help us maintain our high standards!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in logistics and customer-facing roles. We love seeing how your unique background can contribute to our winning culture!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so make sure your application reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our #WinningTeam.
How to prepare for a job interview at I force
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially in logistics and despatch operations. Be ready to discuss how you've handled complex issues in the past and how you can maintain high standards of service.
✨Show Off Your Communication Skills
Since this role requires good written and verbal communication, practice articulating your thoughts clearly. Think about how you can adapt your style to different situations and personalities, as this will be key in building relationships with stakeholders.
✨Be Ready to Problem Solve
Prepare examples of how you've creatively solved problems in previous roles. The interviewers will want to see your diplomatic approach to resolving customer claims and delivery issues, so have a few scenarios in mind that showcase your skills.
✨Demonstrate Team Spirit
This position involves mentoring and supporting team members, so be prepared to discuss how you've encouraged and empowered others in the past. Highlight any experiences where you've contributed to a positive team culture or helped colleagues excel.