Life in this role As part of our,Chilled & Freshdivision, we have an exciting opportunity to join the team as a Client Support Administrator. Salary: £27,912 per annum Shift: 4 on, 4 off, days 06.00-18.00 Please note: This is a 12 month Fixed Term Contract As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries. Key Duties of a Client Support Administrator: Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed Chase any missing / outstanding orders with the client, confirming receipt or non-receipt Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled Control of customer shelf life settings within SAP Manage EDI crashes within SAP, processing failures and resolving issues Cap and allocate stocks to orders capturing fulfilment to customers where requested Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner Provide client reports that are accurate and communicated within the agreed timeframes Ensure a positive client experience through high quality service and communication thereby attaining client retention Provide detailed traceability reports to clients within an agreed timescale Obtain special costs for one off delivery points and off delivery destinations Communicate with internal teams to achieve query resolution for clients Looking after a portfolio of clients on a daily basis Job requirements What you'll need ... Excellent verbal and written communication skills Exceptional attention to detail Ability to work in a pressurised environment Ability to work using own initiative Negotiating skills – ability to influence and steer Effectively prioritising work load in order to meet set deadlines Customer Service driven, in order to maintain a high level of customer focus Computer literate particularly with MS Word, Outlook and Excel Be a good team worker demonstrating loyalty and commitment to the organisation and team members Professional, approachable and helpful to ensure smooth running of the general operation TPBN1_UKTJ
Client Support Administrator employer: I force
At iForce, part of the Culina Group, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and encouraged to grow. As a Shift Manager, you'll benefit from our commitment to employee development, competitive compensation, and a culture that thrives on collaboration and innovation, all while working in a state-of-the-art facility dedicated to e-commerce fulfilment. Join us in a role that not only challenges you but also offers meaningful opportunities for advancement within a leading company in the logistics sector.
