Introduction
Do you have a passion for IT and looking to take your first step within the IT Service Desk industry? Have you always enjoyed supporting others with their IT related issues and problem-solving? If so, then apply now!
About the Employer
Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365. idash fosters a collaborative and inclusive working culture. Our open‑office environment encourages team interaction, and we prioritise a healthy work‑life balance to support professional growth and personal wellbeing.
What You'll Do
Technical Duties
- Respond promptly to support requests via telephone and email
- Diagnose and resolve basic end‑user IT issues
- Escalate complex technical problems to senior service desk personnel
- Continuously develop knowledge across vendor products offered by the business
- Stay informed on emerging cybersecurity threats through industry resources
- Take ownership of personal learning and development
General Responsibilities
- Deliver a professional, helpful, and adaptable service to both internal and external customers
- Uphold company values and represent idash solutions positively in all interactions
- Adhere to company policies, procedures, and health and safety standards
- Promote equality, diversity, and customer‑centric principles in all aspects of work
- Provide support to team members and undertake additional duties as directed by your line manager
Training Outcome
A full‑time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Written English
- Positive attitude
- Time management
Qualifications
Essential:
- GCSE – English – Grade A - C (4 or above)
- GCSE – Maths – Grade A - C (4 or above)
Desired:
- GCSE – IT – Grade A - C (4 or above)
- A Level – IT – Grade A - C (4 or above)
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday – Friday 9.00am – 5.30pm
- Expected Duration: 1 Year 4 Months
Training Provider: JBC SKILLS TRAINING LIMITED
