We’re looking for an experienced Technical Service Recovery Lead to support a large-scale technology resilience and recovery programme.
This is a technically focused role, working across a complex technology estate to understand how critical systems and services are constructed, identify their underlying dependencies, and define how they can be effectively recovered following a major incident.
The initial engagement will focus on discovery and the creation of technical recovery artefacts, providing the foundations for detailed recovery runbooks.
What you’ll be doing:
- Lead discovery sessions with infrastructure, platform and technical teams
- Understand existing recovery capabilities, processes and gaps across the technology estate
- Identify the components and dependencies required to recover systems and services
- Work with CMDB and service information to map applications, infrastructure and supporting technologies
- Gather and consolidate technical recovery information from multiple teams
- Define and document technical recovery processes and requirements
- Create structured recovery artefacts that can be developed into operational runbooks
- Work across technologies including databases, middleware, infrastructure and enterprise platforms
- Ensure recovery documentation reflects how services could practically be restored following a significant incident
What we’re looking for:
You’ll need a strong technical background combined with demonstrable experience of IT service recovery, disaster recovery or technology resilience within a large and complex environment.
We’re particularly interested in people with experience of:
- Technical service recovery / disaster recovery
- Infrastructure and platform technologies
- Databases and middleware
- Service and application dependencies
- CMDB / service mapping
- Recovery planning and documentation
- RTO/RPO and recovery requirements
- Creating technical recovery procedures, artefacts or runbooks
- Leading workshops and engaging with technical SMEs across multiple technology domains
This is not a traditional Business Continuity, Risk or Change role. We need someone technically strong who understands how enterprise technology platforms operate and, importantly, how they can be recovered when things go wrong.
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Technical Service Recovery Lead employer: i-confidential Limited
i-confidential Limited is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring your skills are always at the forefront of the industry. Located in a vibrant area, our company promotes a healthy work-life balance and fosters a culture of inclusivity and support, making it a rewarding place to build your career in technology risk and controls.
