i-Clarity, a practice management software provider for opticians in the UK, seeks a Support Manager to own the end-to-end function—from triage to AI-powered help and knowledge base improvements. You’ll drive CX metrics and build systems to modernise support.
You’ll lead a team, work with developers, and design docs that clinicians actually use, delivering measurable CSAT and faster resolutions across clinics.
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SaaS Support Lead - AI-Driven Modernisation in Chorley employer: i-Clarity
i-Clarity is an exceptional employer, offering a dynamic work environment in Chorley, Lancashire, where you can truly make an impact as a Software Support Manager. With a focus on modernising support functions and a commitment to employee growth, you'll have the opportunity to innovate and lead a dedicated team while directly influencing customer satisfaction. Enjoy a collaborative culture that values your input and provides a clear path for professional development, all while supporting independent opticians across the UK.
