Recruitment and Retention Manager in Manchester

Hours of Work: Full-Time 37.5 Hours Per Week

Location: Blackpool Head Office

Salary: £32,000 Per Year

At ICare you can expect:

• Friendly working environment
• Equal opportunities
• Competitive Salary
• Weekly pay
• Stakeholder Pension
• Blue light card qualification (receiving major discounts online and on the high street)

Key Requirements:

• Self‑motivated, innovative, flexible, organised, excellent attention to detail and a can‑do attitude.
• Experienced in recruitment with an innovative, energetic and driven mindset
• Excellent communication skills, both verbal and written
• Be creative in producing job adverts to continually attract new candidates
• Leadership skills
• Solution focused
• Promote fairness, inclusion and non‑discriminatory recruitment
• Demonstrate accountability, professionalism and confidentiality in all aspects of the role

Key Responsibilities:

• Manage the end to end recruitment process across all service areas, ensuring compliance with ICare’s Recruitment Policy.
• Approve and quality check all job advertisements to ensure accuracy, fairness, and non discriminatory practice.
• Ensure interviews, screening processes, and selection methods are conducted consistently and professionally by the Recruitment & Retention Team and service managers.
• Actively source candidates through a variety of methods including job portals, social media platforms, job boards and recruitment fairs.
• Proactively engage with new candidates to ensure they are supported throughout the recruitment process to enable a smooth candidate experience
• Oversee the drafting and issuing of conditional offer letters and ensure all pre‑employment checks, references, right to work documentation, qualifications, and background checks are completed.
• Provide weekly reports on recruitment outcomes.

• Oversee smooth induction and onboarding processes, ensuring coordination with HR, IT, Payroll, Facilities, and Operations.
• Ensure all work history gaps are fully accounted for and supported with required statements.
• Maintain full compliance with Skilled Worker Visa and Certificate of Sponsorship (CoS) processes, ensuring all legal documentation and financial approvals are obtained.

• Develop and implement retention initiatives to reduce turnover, improve stability, and strengthen employee engagement.
• Work closely with Registered Managers, Care Managers, and the SMT to identify hotspots, forecasting staffing needs and turnover risks.
• Monitor attendance, induction completion, early attrition, and offer withdrawal trends to propose targeted retention strategies.

• Lead, coach, and support the Recruitment & Retention Team to achieve KPI targets and maintain high standards of delivery.
• Ensure team members are equipped to carry out screening, interviewing, onboarding, compliance checks, and candidate support effectively.

• Produce weekly and monthly recruitment KPIs, including interviews booked, offers made, time to hire, induction numbers, and retention metrics.
• Ensure accurate maintenance of recruitment files, digital records, and audit ready documentation (including CoS files, onboarding packs, and retraction records).
• Use analytics and trends to support business planning, workforce forecasting, and SMT decision making.

Skill set and experience required:

• 2 years’ experience in high‑volume recruitment within Health and Social Care or similar regulated sectors
• Strong knowledge of safer recruitment requirements and onboarding compliance
• Experience of managing a recruitment team
• Excellent organisational, communication, relationship building and IT skills
• Ability to work under pressure, manage competing priorities and meet deadlines
• Strong attention to detail and accuracy
• Experience with Skilled Worker Visa/CoS processes
• Knowledge of social care workforce challenges and retention strategies
• Experience using ATS platforms
• Outstanding references and a clear DBS
• Vehicle owner with full driving licence

ICare is an Equal Opportunities employer, regulated by the Care Quality Commission (CQC) and have been awarded Investors in People Accreditation.