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For Companies At a Glance
- Tasks: Join our team as a Ward Clerk, supporting patient care and managing administrative tasks.
- Company: Hywel Dda University Health Board provides NHS healthcare services across multiple counties.
- Benefits: Enjoy a flexible work schedule, supportive environment, and opportunities for language learning.
- Why this job: Be part of a dynamic team making a real difference in patient care and community health.
- Qualifications: NVQ2 or equivalent experience in administration; IT skills are essential.
- Other info: Welsh language skills are desirable, with support available for learning.
The predicted salary is between 24000 - 36000 £ per year.
Job overview
An exciting opportunity has arisen for a motivated Ward Clerk to join the team at St Caradog, Acute Inpatient Ward, Brocerwyn, Haverfordwest. This is a key front- facing role working across a busy ward environment, supporting a multi – disciplinary team in delivering high quality patient care. The position is for 33.75 hours per week over five days per week, Monday to Friday.
We are looking for someone who is adaptable, enthusiastic, and able to manage competing priorities in a fast paced setting. You will play a vital role in ensuring the smooth day to day running of the ward, by supporting nursing staff, consultants, patients and their families both in person and over the phone.
Main duties of the job
The role involves a range of administrative tasks including maintaining patient records both paper and electronic, handling telephone and face to face enquires, processing incoming and outgoing post, coordinating appointments.
We’re looking for someone who is proactive, a good team player, and capable of working independently when required. Flexibility, reliability, and a positive attitude are important qualities for success in this role.
The ability to speak Welsh is desirable; however, we welcome applications for both Welsh and English speakers.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22.09.25
Person specification
Qualifications and Knowledge
Essential criteria
- NVQ2 or equivalent demonstrable experience of administrative/office skills and knowledge
Desirable criteria
- ECDL or equivalent experience and/or qualifications
Experience
Essential criteria
- Previous office administration experience
- Experience with using IT systems
Desirable criteria
- Experience of working within the NHS
Language Skills
Desirable criteria
- Welsh speaker (Level 1)
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Ward Clerk MH&LD employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk MH&LD
✨Tip Number 1
Familiarise yourself with the specific duties of a Ward Clerk in a healthcare setting. Understanding the daily tasks, such as maintaining patient records and handling enquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your adaptability and ability to manage competing priorities by preparing examples from your past experiences. Think of situations where you successfully juggled multiple tasks in a fast-paced environment.
✨Tip Number 3
If you have any experience working in a multi-disciplinary team, be ready to discuss it. Highlight how you contributed to team success and supported colleagues, as this role requires strong teamwork skills.
✨Tip Number 4
Consider brushing up on your Welsh language skills if you're not already fluent. Even basic proficiency can set you apart, as the ability to communicate in Welsh is desirable for this position.
We think you need these skills to ace Ward Clerk MH&LD
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ward Clerk position. Highlight key skills such as adaptability, teamwork, and administrative experience that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in office administration and any specific skills mentioned in the job description. Emphasise your ability to manage competing priorities and support a multi-disciplinary team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you would be a great fit for the team at St Caradog. Mention your proactive nature and any experience you have in a fast-paced environment.
Highlight Language Skills: If you speak Welsh, make sure to mention this in your application, as it is a desirable skill for the position. If you do not speak Welsh, consider expressing your willingness to learn and improve your language skills during your employment.
How to prepare for a job interview at Hywel Dda University Health Board
✨Show Your Administrative Skills
Make sure to highlight your previous office administration experience during the interview. Be prepared to discuss specific tasks you've handled, such as maintaining patient records or coordinating appointments, as these are crucial for the Ward Clerk role.
✨Demonstrate Adaptability
Since the job requires managing competing priorities in a fast-paced environment, share examples of how you've successfully adapted to changing situations in past roles. This will show that you can thrive under pressure.
✨Emphasise Teamwork and Independence
The role involves working closely with a multi-disciplinary team, so be ready to talk about your experiences as a team player. Also, mention instances where you've worked independently, showcasing your reliability and proactive nature.
✨Welsh Language Skills
If you speak Welsh, make sure to mention it during the interview, as it's a desirable skill for this position. If not, express your willingness to learn and improve your language skills, which shows your commitment to enhancing patient experiences.