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For Companies At a Glance
- Tasks: Join our team to register patients and ensure smooth operations at the Urgent Care Centre.
- Company: Be part of Hywel Dda University Health Board, a leading NHS healthcare provider.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Flexible 7-day work schedule with a focus on high-quality patient service.
- Why this job: Make a real difference in patient care while working in a dynamic team.
- Qualifications: Welsh language skills are a plus, but English speakers are also welcome.
The predicted salary is between 23900 - 25600 £ per year.
We are looking for dynamic and proactive receptionists to join our expanding Urgent Care Centre (UCC) at Prince Philip Hospital. This is an opportunity to be part of a progressive, patient‑focused service providing high‑quality care for individuals presenting with urgent but non‑life‑threatening conditions. The post holder staffs the Reception Desk and facilitates the smooth running of the UCC in conjunction with the UCC Team. If you are committed to delivering high‑quality care, passionate about advancing practice and eager to contribute to a forward‑thinking team, we would love to hear from you.
Responsibilities
- Register all new UCC patients and ensure accurate filing, collection and onward transmission of patient records.
- Take and relay information related to patient care.
- Answer telephone queries in a courteous and efficient manner.
- Refer telephone queries that require patient care or advice to a Registered Nurse.
- Inform the Nurse‑in‑charge of any patient presenting in distress or who appears acutely unwell, and report any concerns about patients' well‑being, complaints or queries regarding a patient's condition to the relevant clinician.
- Work a 7‑day‑a‑week schedule.
Qualifications
Ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Urgent Care Centre Receptionist employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Centre Receptionist
✨Tip Number 1
Get to know the UCC! Research the Urgent Care Centre at Prince Philip Hospital and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will boost your confidence in handling patient queries and give you a chance to refine your communication skills, which are key for this role.
✨Tip Number 3
Network like a pro! Connect with current or former staff at the UCC through LinkedIn or local events. They can provide insider tips on what the team values and what it’s really like to work there, giving you an edge in your application.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance of being noticed by the hiring team. Plus, you’ll find all the latest job openings there!
We think you need these skills to ace Urgent Care Centre Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Urgent Care Centre Receptionist role. Highlight your relevant experience and skills that match the job description, showing us why you're the perfect fit for our team.
Show Your Passion: Let your enthusiasm for patient care shine through in your application. We want to see your commitment to delivering high-quality service and how you can contribute to our forward-thinking team at the UCC.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences without any confusion.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us, making it easier for our team to review and get back to you quickly!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in an Urgent Care Centre. Familiarise yourself with patient registration processes, how to handle telephone queries, and the importance of relaying information accurately. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice clear and courteous communication, both verbally and non-verbally. During the interview, demonstrate your ability to listen actively and respond appropriately, as this is crucial for managing patient queries and concerns effectively.
✨Highlight Your Team Spirit
The UCC operates as a team, so it's essential to convey your ability to work collaboratively. Share examples from your past experiences where you've successfully worked within a team, especially in high-pressure situations. This will illustrate your commitment to contributing to a forward-thinking team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the UCC's operations, team dynamics, or patient care strategies. This not only shows your enthusiasm for the role but also helps you gauge if the workplace aligns with your values and career goals.