At a Glance
- Tasks: Be the vital link in healthcare by managing calls and coordinating communication across hospitals.
- Company: Join Hywel Dda University Health Board, a key player in NHS services.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Work in a dynamic 24/7 environment with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing essential communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 37338 - 44962 £ per year.
About the role
A Switchboard Operator at Hywel Dda University Health Board provides a vital front‑line telecommunications service for hospitals, staff, patients, visitors, emergency services, and the public.
The role supports the safe and efficient operation of NHS services 24 hours a day.
The post is more than answering phones – it is a critical operational role that helps coordinate communication across hospital sites, supports emergency responses, and ensures patients, staff and the public can quickly access the right services.
Responsibilities
- Answer and direct incoming calls promptly and professionally.
- Provide a friendly first point of contact for patients, visitors, staff, GPs and external organisations.
- Monitor and respond to emergency calls, including cardiac arrest and major incident procedures.
- Operate paging systems and contact on‑call staff when required.
- Monitor alarms such as fire, security and medical gas alerts, taking appropriate action in line with procedures.
- Maintain and distribute on‑call rotas and directory information.
- Follow Health Board policies relating to confidentiality, data protection, information governance and health and safety.
- Provide cover across a 24/7 service, including nights, weekends and bank holidays.
- About the organization
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties.
We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in four main hospitals – Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest; five community hospitals – Amman Valley and Llandovery Hospitals in Carmarthen; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire Hospitals in Pembrokeshire; two integrated care centres – Aberaeron and Cardigan in Ceredigion; and several other community settings.
We also operate 47 general practices (six of which are health‑board managed), dental practices (including four orthodontic), 99 community pharmacies, 43 general ophthalmic practices and 8 ophthalmic domiciliary providers.
Numerous mental health and learning disabilities services are available.
#J-18808-Ljbffr
Switchboard Operator employer: Hywel Dda University Health Board
Joining the NHS in Wales as a Patient Appointment Co-ordinator offers a rewarding opportunity to be part of a dedicated team that prioritises patient care and communication. With a strong emphasis on employee development, flexible working arrangements, and a supportive work culture, you will thrive in an environment that values both your professional growth and personal well-being. Additionally, the chance to engage with the community in both Welsh and English adds a unique advantage to this fulfilling role.
Contact Details:
Hywel Dda University Health Board Recruitment Team
