Senior Administrative Officer

Senior Administrative Officer

Carmarthen Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the Primary Care team with administrative tasks and effective communication.
  • Company: Hywel Dda University Health Board provides NHS healthcare services across multiple counties.
  • Benefits: Gain valuable experience in healthcare administration and work with a diverse team.
  • Why this job: Join a dynamic team and contribute to improving community health services.
  • Qualifications: Experience in administration, strong IT skills, and effective communication are essential.
  • Other info: Welsh language skills are desirable but not mandatory; all applicants are welcome.

The predicted salary is between 28800 - 43200 £ per year.

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The Primary Care team is looking to recruit an experienced Senior Administrative Officer in the central business support team. The team of six works with colleagues across the wider Primary Care team to support the delivery of efficient, effective and safe Primary Care services through working with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders.

We are looking for someone who can work independently as well as part of a team, and has the ability to plan and prioritise workload to meet deadlines.

You’ll be an effective and confident communicator, and trusted with confidential matters on a day-to-day basis.

You’ll work with internal and external partners and agencies of the Health Board e.g., senior members of the Health Board, Welsh Government officials, independent contractors, members of the public etc.

This is an exciting role, which will provide you with an excellent insight into the delivery of Primary Care services.

The successful candidate will be able to navigate a large electronic database, utilising excellent IT skills to input information accurately, generate reports and data, perform generic clerical work such as producing letters and team documents, and taking minutes.

Other duties include:-

Make and receive telephone calls from patients, relatives, staff members and other professionals, using initiative and judgement on action required and where necessary refer on to appropriate staff member.

Provide support with arranging meetings, prepare reports and other correspondence as directed.

Deliver routine training on system updates of relevant programmes.

Communicate effectively and establish and maintain good relationships with clients and other members of the MDT .

Take and transcribe minutes.

To undertake notes summarising and clinical coding in general practice.

Prioritise daily work to comply with the needs of the team.

Manage own workload with minimal supervision within agreed guidelines.

Contribute to discussions within departmental staff meetings about proposed changes.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our Services Are Provided In

Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services

For further details / informal visits contact: Name: Susan Morgan Job title: Service Improvement & Business Support Officer Email address: Susan.Morgan12@wales.nhs.uk Telephone number: 07715 210711

For an informal discussion please contact Susan Morgan via susan.morgan12@wales.nhs.uk

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Administrative

  • Industries

    Hospitals and Health Care

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Senior Administrative Officer employer: Hywel Dda University Health Board

Hywel Dda University Health Board is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With over 13,000 staff members, the organisation fosters collaboration across various healthcare services, providing ample opportunities for career advancement and skill development in a dynamic environment. Located in the picturesque regions of Carmarthenshire, Ceredigion, and Pembrokeshire, employees enjoy a fulfilling work-life balance while contributing to the delivery of vital healthcare services to the community.
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Contact Detail:

Hywel Dda University Health Board Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Administrative Officer

✨Tip Number 1

Familiarise yourself with the specific responsibilities of the Senior Administrative Officer role. Understanding the nuances of working with GP practices and other healthcare stakeholders will help you demonstrate your knowledge during any discussions.

✨Tip Number 2

Network with current or former employees of Hywel Dda University Health Board. Engaging with them can provide valuable insights into the organisational culture and expectations, which you can leverage in your conversations.

✨Tip Number 3

Brush up on your IT skills, especially regarding electronic databases and report generation. Being able to confidently discuss your proficiency in these areas will set you apart from other candidates.

✨Tip Number 4

If you speak Welsh, be sure to highlight this skill. Even if it's not a requirement, it can be a significant advantage in a role that involves communication with diverse stakeholders in Wales.

We think you need these skills to ace Senior Administrative Officer

Excellent Communication Skills
Confidentiality Management
IT Proficiency
Data Entry and Management
Report Generation
Minute Taking
Time Management
Team Collaboration
Independent Work
Problem-Solving Skills
Organisational Skills
Client Relationship Management
Training Delivery
Adaptability
Welsh Language Skills (desirable)

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise your ability to work independently and as part of a team, as well as your IT skills and experience with electronic databases.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you have successfully managed workloads, communicated effectively, and maintained confidentiality in previous positions.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.

How to prepare for a job interview at Hywel Dda University Health Board

✨Showcase Your Communication Skills

As a Senior Administrative Officer, effective communication is key. Be prepared to discuss your experience in liaising with various stakeholders, including senior members of the Health Board and the public. Use examples that highlight your ability to convey information clearly and build relationships.

✨Demonstrate IT Proficiency

Since the role requires excellent IT skills, be ready to talk about your experience with electronic databases and report generation. Mention specific software you are familiar with and any relevant training you've undertaken to showcase your technical capabilities.

✨Emphasise Your Organisational Skills

The ability to plan and prioritise workload is crucial for this position. Prepare to discuss how you manage your time effectively, especially when handling multiple tasks or deadlines. Providing concrete examples of past experiences will strengthen your case.

✨Prepare for Scenario-Based Questions

Expect questions that assess your judgement and initiative, particularly in handling confidential matters or making decisions on the spot. Think of scenarios from your previous roles where you had to use your discretion and problem-solving skills, and be ready to share those stories.

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