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- Tasks: Serve customers, operate tills, and maintain shop cleanliness.
- Company: Join the Hywel Dda University Health Board team at Prince Philip Hospital.
- Benefits: Full training provided, flexible hours, and a supportive work environment.
- Why this job: Be part of a vital team delivering excellent service in healthcare retail.
- Qualifications: Experience in retail and good communication skills are essential.
- Other info: Opportunities for Welsh language development and career growth.
The Catering department at Prince Philip Hospital are currently looking to recruit a retail assistant at our Caban Express retail shop to work with colleagues to provide an effective & efficient retail service to our customers.
The successful candidate will play an integral role within the team & ensure that the service is offered to the highest standard.
Full training & uniform will be provided to the successful candidate.
The post is for one 11 hour per week position over two days, Monday- Friday.
Main duties of the job
The position is to work various days in the week on a two week rolling rota.
Duties will include;
Greeting & serving customers with a polite attitude.
Operating a computer till with both card & cash payments.
Recording daily takings at end of day.
Ensure shop is stocked appropriately.
Completing due diligence in line with HACCP legislation.
Maintain cleanliness throughout the day.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 12/11/2025.
Person Specification
Qualifications & knowledge
- Literate & Numerate
- Food Safety Level 2
- Basic health & safety, COSHH
Experience
- Experience in retail role
- Experience of dealing with general public
Other
- Welsh speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Retail Assistant employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Research Hywel Dda University Health Board and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be greeting and serving customers, think about how you can demonstrate a polite attitude and effective communication during your interview. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to talk about your retail experience! Prepare examples of how you've handled cash transactions or dealt with challenging customers in the past. This will show that you’re equipped for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with using digital tools, which is a bonus for any retail position.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Retail Assistant where customer interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in retail or customer service. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Role
Make sure you understand the responsibilities of a retail assistant in a catering environment. Familiarise yourself with customer service expectations, cash handling, and food safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since you'll be greeting and serving customers, practice how you would interact with them. Think about how to maintain a polite attitude, even in challenging situations. You could role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Dress the Part
Even though uniform will be provided, it's important to present yourself well during the interview. Dress smartly and appropriately to make a good first impression. This shows that you take the opportunity seriously and respect the company's standards.
✨Show Enthusiasm for Bilingualism
If you speak Welsh, highlight this during your interview! The Health Board values bilingualism, so expressing your willingness to communicate in Welsh can set you apart from other candidates. If you're not fluent yet, mention your interest in learning and improving your skills.
