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- Tasks: Join our Community Mental Health Team as a Receptionist/Clerical Officer, supporting daily operations.
- Company: Hywel Dda University Health Board provides essential NHS healthcare services across multiple counties.
- Benefits: Enjoy a fixed-term role with opportunities for learning and development in a supportive environment.
- Why this job: Make a real impact in mental health services while developing your skills in a dynamic team.
- Qualifications: Level 2 qualification and good IT skills are essential; previous office experience is a plus.
- Other info: Welsh speakers are encouraged to apply; training available for language skills.
The predicted salary is between 24000 - 36000 £ per year.
Job overview
This is an exciting opportunity for a Band 2 Receptionist/Clerical Officer to join the Community Mental Health Team at Brocerwyn Centre and Havenway.
We are looking for an enthusiastic person with excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.
Main duties of the job
An understanding of confidentiality is essential and an enthusiastic attitude and willingness to learn is also very important.
The successful individual will need to be a team player with good verbal and written communication skills. Previous office administration experience is desirable and a good knowledge of IT systems (Microsoft Office packages and databases etc) is essential.
The applicants will be required to have a flexible approach towards the needs of the service and be able to travel between sites in a timely manner in line with the Transformation of Mental Health 7 day working.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE.IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment.
Interviews will be held on 02/09/25
Person specification
Qualifications and Knowledge
Essential criteria
- Level 2 qualification e.g. NVQ\’s or equivalent
- Numeracy and Literacy Skills
- A good knowledge of IT
Desirable criteria
- ECDL or equivalent experience and or qualifications
Experience
Essential criteria
- Experience with using IT systems
Desirable criteria
- Previous office administration experience
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
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Receptionist / Clerical Officer MH & LD employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Clerical Officer MH & LD
✨Tip Number 1
Familiarise yourself with the Community Mental Health Team's values and mission. Understanding their approach to mental health care will help you align your responses during the interview, showcasing your enthusiasm for supporting their goals.
✨Tip Number 2
Brush up on your IT skills, particularly with Microsoft Office and databases. Being able to demonstrate your proficiency in these areas during the interview can set you apart from other candidates.
✨Tip Number 3
If you have any experience in a similar role, prepare specific examples of how you've successfully managed tasks or supported a team. This will help illustrate your organisational abilities and teamwork skills.
✨Tip Number 4
Consider learning some basic Welsh phrases if you're not already fluent. Even if you don't meet the language requirements, showing a willingness to learn can impress the interviewers and demonstrate your commitment to the role.
We think you need these skills to ace Receptionist / Clerical Officer MH & LD
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Highlight your relevant experience in your application, especially in office administration and IT systems.
Tailor Your CV: Customise your CV to reflect the qualifications and experiences that align with the role of Receptionist/Clerical Officer. Emphasise your interpersonal skills, organisation abilities, and any previous experience in similar positions.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your willingness to learn. Mention your understanding of confidentiality and your ability to work as part of a team, as these are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for a clerical role.
How to prepare for a job interview at Hywel Dda University Health Board
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the organisation during the interview. Highlight your eagerness to support the Community Mental Health Team and your willingness to learn, as these qualities are essential for the position.
✨Demonstrate Communication Skills
Since good verbal and written communication skills are crucial for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss how you can contribute to a positive team environment.
✨Highlight IT Proficiency
Familiarise yourself with Microsoft Office packages and any relevant databases. Be prepared to discuss your experience with IT systems and how you can leverage these skills to enhance office administration tasks.
✨Understand Confidentiality
Given the nature of the role, it's important to demonstrate your understanding of confidentiality in a healthcare setting. Prepare to discuss scenarios where you've handled sensitive information appropriately.
